Number of Seats/Users: Matter offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Matter that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Matter. Matter reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Matter offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Matter. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Matter often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that Spendbase clients appreciate Matter for its simplicity and the fun way it drives employee engagement, especially in remote-first settings. Based on the 25 most upvoted client insights, here are some key observations:

• Matter is easy to use. Clients mention that its desktop interface and Slack integration make giving kudos and feedback a breeze. This ease-of-use helps keep engagement high and makes it a regular part of company culture.

• The points system is a highlight. Many clients love awarding coins and redeeming them for gift cards, with multiple currency options proving useful for globally distributed teams. This gamification of recognition creates a lively and motivating atmosphere.

• Team recognition is at the core. Whether through celebrating birthdays, work anniversaries, or outstanding performance, clients find that Matter brings the team closer together. The instant feedback mechanism boosts morale and encourages employees to think beyond individual tasks.

• Communication and feedback features work well. Matter enables both public and private kudos, giving employees more flexibility in how they share recognition. Many clients reported that this dual approach fosters a more supportive environment.

However, our data also shows a few areas that could be improved:

• Some configurations feel a little pushy. A few clients mentioned that repeated prompts for feedback can be overwhelming, suggesting that more customization options might be needed.

• Customization limitations were noted. Several Spendbase clients expressed a desire for more flexible banners or preview options to better tailor kudos messages based on company style.

• The coin system isn’t perfect. A few clients found that the weekly allotment of points feels restrictive or confusing when it comes to tracking totals, and a couple of minor bugs were reported with feedback entry.

In summary, Spendbase clients find Matter to be a fun, efficient tool for fostering a happier and stronger team culture. While there’s room for more customization and refinements in the points system, the ease-of-use and positive impact on employee morale are clear strengths that make Matter a valuable asset for modern organizations.