Number of Seats/Users: Sesame HR offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Sesame HR that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Sesame HR. Sesame HR reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Sesame HR offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Sesame HR. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Sesame HR often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that Spendbase clients have mixed feelings about Sesame HR. Most clients like the idea of having all HR-related tasks in one place and appreciate the mobile app’s convenience for time tracking and vacation requests. Here’s a brief insight into what our clients are saying:

Key Advantages:
• Centralization: Clients enjoy that Sesame HR brings HR, finance, communication, and time management together on one platform. Many mentioned that having a unified system makes work easier.
• User-friendly Interface: A good number of Spendbase clients highlighted the intuitive layout, available on both desktop and mobile. Its clean design makes navigation straightforward even for busy teams.
• Flexible and Versatile: Several clients noted that the system grows with a company. The ability to add new functionalities while keeping the system flexible is seen as a strong plus.
• Mobile Capabilities: The mobile app is appreciated for helping employees on the go with tasks like checking in and handling leave requests.

Areas for Improvement:
• Customer Service: Our data indicates that some Spendbase clients faced issues with support. Complaints about slow responses, difficulty in cancellation, and recurring charges were mentioned.
• Feature Maturity: Although core functions work well, some features such as the ‘1:1’ tool or geolocation controls for time tracking are seen as still in development. This has led to occasional glitches and errors.
• Onboarding and Training: A few clients expressed that there could be better guidance when starting out, noting a lack of comprehensive manuals or personalized onboarding sessions.

In summary, while Spendbase clients value Sesame HR for its comprehensive and intuitive approach to HR management, there remains room for improvement on customer support and advanced feature development. This insight should help guide companies in weighing the benefits of a centralized HR-tool with its current challenges in service quality.