Number of Seats/Users: Rise offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Rise that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Rise. Rise reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Rise offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Rise. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Rise often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that our Spendbase clients have mixed feelings about Rise People. Many appreciate the overall concept of an all-in-one people management solution that combines payroll, HR, benefits, and more – making it a good fit for small to mid-sized Canadian businesses. Here’s a quick breakdown of our insights:

Pros:
• Ease of use for many clients once the system is set up. Several clients find the payroll process, reporting features, and time-off tracking straightforward.
• Excellent customer service and live chat support are consistently mentioned. Our internal data shows that quick, friendly responses help solve many day-to-day issues.
• Consolidation of multiple HR functions in one platform is highly valued. Clients like having one login for payroll, HR, and benefits across different companies.
• Affordable pricing is a common highlight. Some clients even appreciated free payroll for very small teams, noting great value in combining these services.
• The system’s flexibility in terms of customization – such as custom fields and personalized reports – stands out for accountants and finance teams.

Cons:
• The interface is sometimes viewed as clunky or not very intuitive. Our internal data points to frustration with manual processes like downloading, signing, and re-uploading documents.
• Several clients indicated that certain claimed integrations (for example, with QuickBooks or Xero) have not met their expectations, leading to extra steps or workaround solutions.
• Some core functions, including the payroll run process or T4 submissions, can be cumbersome and involve too many steps.
• There is a recurring theme of inconsistency in user experience. For instance, navigating the screen, dealing with glitches, or limited customization in specific modules such as time-off approvals and performance reviews can create hurdles.
• Although customer support rates highly overall, there are periods during after-hours or with more complicated issues when response times can slow down.

Our internal insights suggest that while Rise People is an affordable and comprehensive solution that eases many payroll and HR challenges, there is room for improvement in the user interface and some of the advertised functionalities. Clients enjoy the support and streamlined reporting, but can benefit from further refinements to ensure smooth operations, especially for teams that require complex payroll adjustments.