Number of Seats/Users: FootPrints offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows FootPrints that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from FootPrints. FootPrints reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: FootPrints offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from FootPrints. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: FootPrints often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Our internal data shows that Spendbase clients have mixed feelings about FootPrints. Many find it a handy solution for handling IT service and process management across different departments. Here is a quick breakdown of key insights gathered from our top-voted feedback:

Key Pros:
• Many clients praise its high level of customization. They like how service forms, dashboards, workflows, and notifications can be tailored to fit a wide range of departmental needs.
• The automation of processes—like automated email notifications based on status updates—is seen as a big time-saver that improves day-to-day operations.
• Low hardware requirements and flexible licensing models are appreciated. Several clients mentioned that the cost remains relatively low compared to other ITSM tools.
• Ease of configuration is another highlight. When managed by someone who understands a company’s business processes, FootPrints can be implemented quickly to streamline operations.
• Integration features, like email-to-ticket conversion and compatibility with other systems (Active Directory, SQL, etc.), add to its overall value.

Key Cons:
• A recurring point is the tool’s outdated and clunky interface. Our internal data notes that many clients wish for a more modern, intuitive UI that enhances user experience.
• Integration remains a challenge. Some clients report that integrating FootPrints with other systems isn’t as smooth as expected.
• There are concerns about support quality. A few clients have experienced difficulties in getting helpful solutions from support teams and point to inconsistent API behavior.
• Complexity during major upgrades or migrations has been a pain point. Some clients have expressed frustrations with having to rebuild processes and losing pre-built features when upgrading.
• Usability issues with attachments (such as downloading and reattaching) and advanced searching capabilities have also been highlighted.

Our Spendbase insights indicate that while FootPrints offers strong customization and process automation value, improvements in user interface, integration ease, and support responsiveness would be well received. Clients looking for a flexible ITSM tool that can expand beyond IT into other areas might find it ideal if they are ready to invest time in initial configuration and managing occasional quirks.