Number of Seats/Users: Thryv offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Thryv that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Thryv. Thryv reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Thryv offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Thryv. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Thryv often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Thryv delivers a mixed experience for small businesses seeking an all-in-one CRM and management solution. Our clients often mention some standout strengths, but also highlight several common pitfalls that affect their day-to-day operations and budget planning.

Thryv’s Top Strengths as Reported by Spendbase Clients:

– All-in-one Functionality: Many clients love having CRM, scheduling, invoicing, marketing, and appointment management in a single, integrated platform. This helps streamline business processes and reduces the need for multiple disconnected tools.
– Ease of Onboarding: The initial setup is typically smooth and helps clients get up and running quickly, which is vital for small teams.
– Calendar & Communication Tools: Features like appointment confirmations, reminders, and the option to send targeted marketing emails/texts directly from the app are widely appreciated.
– Customer Support (at Onboarding): Early support interactions are often described as attentive, with 24/7 helplines and personalized Zoom assistance.
– Client Insights: The CRM provides rich data about customers, including appointment history and distinct preferences, fueling smarter marketing campaigns.

Key Areas for Improvement According to Spendbase Clients:

– Pricing: The predominant complaint is the high cost, with some clients stating that the monthly fee makes it tough for solo entrepreneurs or small businesses to justify, even though the features are robust.
– Customer Support (Ongoing): After the initial period, support can become unresponsive, especially when clients seek technical help or try to cancel their subscription.
– Automation & Customization: Frustrations include limited options for marketing automation and insufficient CRM search functionality. Some wish for more intuitive campaign builders and better sync with platforms like QuickBooks.
– Cancellation & Refund Issues: A significant concern is the perceived difficulty in canceling service, with reports of ongoing charges and unresponsive account managers.
– Website/Design Quality: Some Spendbase clients are disappointed with website templates and design errors, finding the customization process challenging without IT help.
– Quality of Leads & Results: Several clients indicate a lack of ROI, feeling that Thryv’s marketing hub brought minimal actionable business results.

Based on our Spendbase insights, Thryv might be best suited for small businesses that need a robust, integrated solution and are ready to invest both time and budget. We recommend negotiating for discounts or requesting a tailored package, especially if you won’t use the full suite of features. If you’re on a tighter budget or need more industry-specific customization, it may be wise to compare Thryv with niche competitors. Don’t hesitate to reach out—at Spendbase, we’re always happy to help you optimize costs and identify the best tools for your business!