Number of Seats/Users: Veloce offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Veloce that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Veloce. Veloce reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Veloce offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Veloce. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Veloce often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Veloce is a popular choice among businesses for its user-friendly interface and stability, especially for restaurants and cafes of all sizes. Many Spendbase clients highlight the following key strengths of Veloce:

Strengths:

– Easy to Use: A lot of Spendbase clients mention that Veloce is easy to navigate, both for new and seasoned staff. The learning curve is low, which helps reduce training time.
– Customizable: The platform can be tailored to fit different business models, from quick-service to full-service restaurants.
– Solid Reporting: Detailed reporting is a big win for many. Spendbase clients like being able to customize reports to track sales and business metrics.
– Visual Interface: The big, colorful buttons and friendly design are noted as a plus, especially helpful in busy environments and for staff not familiar with tech.
– Reliable Front-End: Daily operations like ordering, splitting bills, and processing payments are fast and stable.

Challenges:

– Cost: Multiple Spendbase clients mention that the price is on the higher side, and there can be big differences in cost depending on third-party providers and installers.
– Technical Issues: Some have reported system crashes, especially after hours, and delays in customer support.
– Cloud and Remote Access: There are concerns about limited or weak cloud features. Many clients want better mobile access, live reporting, or remote management, but currently feel restricted.
– Reporting Limitations: While reporting is strong, Spendbase clients look for better data visualization and real-time analytics to improve business decisions.
– Inventory Management: Several note the lack of built-in inventory controls and auto-inventory syncing, leading to manual counts and a greater chance of human error.
– Language and Updates: Some clients experience language issues (French prompts in English setups) and say communication around updates could be clearer. Updates may also happen at inconvenient times.

Other Insights:

– Customer Support: While some clients praise Veloce’s fast response, others note that support can be inconsistent, especially if routed through third-party partners.
– Training: More guidance and on-boarding materials would be appreciated. Some Spendbase clients feel training is minimal and have to learn by trial and error.
– Mobile App: There is a demand for more robust mobile apps for live sales tracking and management.

Overall, Veloce is a stable and adaptable POS option, but clients would love to see improvements in cloud features, inventory controls, pricing transparency, and customer support. Spendbase continues to track these trends to secure the best discounts and solutions for your needs.