Number of Seats/Users: GoTo Training offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows GoTo Training that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from GoTo Training. GoTo Training reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: GoTo Training offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from GoTo Training. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: GoTo Training often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that GoTo Training is a popular choice among businesses seeking reliable and feature-rich remote training solutions. Our Spendbase clients have highlighted both the strengths and areas for improvement, giving us a well-rounded view of what to expect from this platform.

Key Strengths Identified by Spendbase Clients:

– Ease of Scheduling and Setup: Many clients appreciate the ability to schedule sessions in advance and copy previous sessions for new events. This makes planning recurring trainings seamless and stress-free.
– Engagement Tools: Features like breakout rooms, polls, chat, screen sharing, and document collaboration help trainers keep participants engaged and interactive, even over long distances.
– Cloud Recording & Reporting: Unlimited cloud storage for recorded sessions and robust reporting capabilities allow for easy follow-up and review. The system also provides instant test grading, which speeds up the feedback process.
– Accessibility: The interface is generally easy to use, even for those new to virtual training platforms. Several Spendbase clients mention that onboarding new hosts is straightforward and user management works well.
– Cost-Effectiveness: Compared to some pricier competitors, GoTo Training is seen as a solid value, especially for those who don’t need every cutting-edge feature.
– Client Data Collection: Built-in attendee registration and tracking features help trainers monitor attendance and engagement.

Top Areas of Frustration from Spendbase Clients:

– Software Bugs & Audio Issues: Clients have noted ongoing technical glitches, particularly with audio quality and certain engagement features like quizzes and polls. These issues detract from an otherwise smooth experience.
– Customer Support Challenges: Several clients feel customer support is slow or inadequate, especially when it comes to resolving long-standing problems or providing clear documentation.
– Integration & Export Limitations: There’s a clear desire for better integration with platforms like Google Calendar and more flexibility in reporting exports. Currently, some processes are manual and not as efficient as desired.
– User Interface Updates: Feedback shows that some recent design changes have been unpopular, with navigation seen as less intuitive. The interface’s dated appearance is also mentioned.

Other Insights:
– Clients love the ability to manage class libraries, control participant access, and use session templates (though they wish templates were more customizable).
– Some users say the software is less well-known than competitors, and this can make onboarding new external trainees a bit more challenging.

Summary:
GoTo Training scores high with Spendbase clients for reliability, engagement, and ease of use. There is still room for improvement with support and certain integrations, but for most, it’s a dependable option for scaling virtual training across teams and departments. If you’re interested in learning more or finding discounts, our team at Spendbase can help optimize your software spend—even with GoTo Training!