Number of Seats/Users: ROLLER offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows ROLLER that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from ROLLER. ROLLER reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: ROLLER offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from ROLLER. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: ROLLER often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that ROLLER is a popular choice among businesses looking for cloud-based venue management, especially for those in attractions, leisure, or entertainment. Based on feedback from Spendbase clients, we’ve gathered the key points that matter most. Here’s what we’ve seen:

What Spendbase clients love about ROLLER:
– User-Friendliness: Many clients highlight ROLLER’s simple and intuitive design. Staff training is quick, and both the front-end and back-end are easy to pick up.
– Customer Support: Responsive, friendly, and helpful service is one of ROLLER’s biggest assets. Clients often share positive experiences with the support team, especially during onboarding.
– Frequent Updates: ROLLER is viewed as a product that actively evolves, with regular features and patches—both free and paid. Clients appreciate the constant improvements.
– Robust Booking System: Online checkout, ticketing, and point-of-sale functions work seamlessly for most businesses, which boosts efficiency and enhances customer experiences.
– All-in-one Platform: From gift cards to waivers, cashless wallets, and memberships, ROLLER’s ability to handle multiple venue management aspects in one place is a big plus.

Challenges commonly mentioned:
– Reporting Tools: This is the single biggest area where clients see room for improvement. Many find that building customized or comprehensive reports can be time-consuming or require exporting data across multiple reports.
– Some clients mention struggles with finding the right data fields or needing to run several reports for a single task.
– Chains or clients running multiple locations report more data consolidation challenges.
– Integrations: Clients want better integration, especially with accounting tools like Quickbooks or marketing platforms like Mailchimp. The lack of certain integrations slows down operations.
– Support Delays: While support is generally praised, a few Spendbase clients note occasional slow resolution times, especially for more technical or uncommon issues.
– Email Customization: Current limits on customizing automated emails and notifications, such as for memberships, are a common concern.
– Learning Curve: Some clients, especially smaller teams or those new to digital systems, mention the learning curve and would like more proactive, real-time support (like phone or chat rather than email).

In summary:
Our internal data reveals that ROLLER wins on user experience, feature richness, and support, making it a strong pick for most venues. However, Spendbase clients recommend improvements in reporting, integrations, and faster support for complex issues. If your business values a user-friendly all-in-one platform and frequent updates, ROLLER remains a top contender—just note the reporting and integration areas may need extra attention as your business scales.