Number of Seats/Users: OneCause offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows OneCause that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from OneCause. OneCause reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: OneCause offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from OneCause. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: OneCause often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that OneCause delivers real value for organizations running fundraising events, especially when it comes to online auctions. Our Spendbase clients report that event management becomes significantly more streamlined, with major improvements in auction setup, check-in, event monitoring, and reporting.

Key Strengths Identified:
– Customer Support: Consistently top-rated, with onsite event specialists making a huge difference at live events. Many clients feel it’s like gaining a new team member.
– User Experience: The platform is user-friendly for both staff and guests, especially once users become familiar with its features. Administrators particularly enjoy how quickly they can get help via chat.
– Fundraising Impact: Clients note higher auction proceeds and guest engagement thanks to mobile bidding, real-time updates, and easy donation options.
– Flexibility for Events: From galas to golf tournaments, OneCause supports a variety of formats. Its package and item tracking is especially valued.

Most Loved Features:
– Seamless mobile bidding and check-in, which create a great first impression for event guests.
– AI-driven description tools that save time during auction setup.
– Integrated analytics, enabling real-time insights and better decision-making throughout the event.
– Versatile tools that cover ticketing, registration, and event reporting—all in one place.

Room for Improvement:
Based on Spendbase client feedback, some recurring pain points include:
– The platform’s design and navigation can be tricky for first-time users. A learning curve is common, though things smooth out with experience.
– Uploading photos and videos for event websites is often cited as unintuitive, especially when using external apps like Dropbox or Google Drive.
– Several clients express a desire for more flexibility with ticketing, website design, and communication tools (like bulk emails and texts).
– Price is a concern, particularly for small nonprofits, although most agree the value justifies the investment over time.
– Some functions, like uploading or managing attendees and auction items, can involve multiple steps that could be further streamlined.

Other Insights:
– Check-in and auction item management are highlights for repeat clients, many of whom return for these features alone.
– Ongoing platform updates and customer engagement from OneCause are seen as major positives.
– Spendbase clients frequently mention that OneCause helped them transition from paper-based systems, modernizing their process and helping them raise more.

Overall, Spendbase clients find OneCause to be a game changer for nonprofit event fundraising, with a few areas requiring patience and adjustment. For organizations looking for robust support, streamlined operations, and a proven fundraising boost, our data suggests OneCause is a top choice.