Number of Seats/Users: Exercise.com offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Exercise.com that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Exercise.com. Exercise.com reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Exercise.com offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Exercise.com. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Exercise.com often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Exercise.com is a versatile platform highly valued by our clients in the health, wellness, fitness, and sports industries. The main strengths highlighted by Spendbase clients include outstanding customer support, comprehensive app functionality, and ease of tracking client progress both online and in-person. Most clients feel empowered by the customizable features, which allow their businesses to tailor the platform to their specific needs.

Positive Highlights from Spendbase Clients:

– Customer Support: The majority mention prompt, knowledgeable, and patient customer success managers. Onboarding is smooth, ongoing support is responsive, and weekly calls are a valued resource.
– Custom-Built Apps: Clients appreciate branded apps and portals, describing them as professional-looking and easy for users to navigate.
– Flexibility and Functionality: The platform supports a wide range of operations – from billing to scheduling, workout creation, digital assessments, and reporting.
– Education and Guidance: Many feel learning the system is a positive experience thanks to personalized walkthroughs and training.

Areas for Improvement:

– Learning Curve: While customizable, the platform’s vast feature set can be overwhelming. Spendbase clients frequently mention needing more tutorials, walkthroughs, or dedicated setup help.
– Workflow Efficiency: Features like workout building, reporting setup, billing management, and group program assigning are described as confusing, inefficient, or lacking automation.
– Technical Aspects: Occasional glitches, exit issues on mobile, and challenges with third-party integrations (e.g., video hosting, storefront checkouts) are noted.
– Nutrition and Sports Performance: Clients in sports coaching wish for more sports-specific tools—like video analysis—while nutrition automations are in demand.

Top Features Loved by Spendbase Clients:

– Responsive customer support team
– Branded app and portal for clients
– Easy tracking and management of clients (remote and in-person)
– Onboarding and migration assistance
– Automated billing and client messaging
– Comprehensive reporting tools

Features Requested Most Often:

– More robust sports and video analysis tools
– Simpler billing adjustments and plan management
– Easier group assignment and onboarding tutorials
– Better gift card and storefront solutions
– Additional integrations for selling products

Overall, Spendbase clients are confident that Exercise.com powers business growth and streamlines wellness management. Our internal data confirms this platform delivers reliability, flexibility, and support, making it a top pick for fitness and wellness organizations seeking to engage clients and simplify operations. For those considering Exercise.com, planning for a thorough onboarding and actively engaging with customer support are the keys to maximizing its value.