Number of Seats/Users: Broadly offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Broadly that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Broadly. Broadly reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Broadly offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Broadly. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Broadly often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Broadly is making a real impact for small businesses looking to boost online reputation and customer communication. Spendbase clients from a variety of industries, including construction, real estate, consumer services, and retail, have shared feedback about their experiences with Broadly—and there’s a lot that stands out.

Ease of Use & Efficiency
– Most Spendbase clients say it’s simple to use, needing little to no training for new team members.
– Automated review requests save time and help businesses collect more feedback without extra effort.
– The centralized messaging platform lets teams manage texts, emails, and social media leads quickly from one place.

Customer Communication
– SMS and web chat features are large wins, helping clients connect with customers instantly.
– The ability to send photos and answer quickly through messaging makes conversations much smoother.
– Having all reviews and messages in one dashboard is especially helpful for small teams.

Review and Reputation Management
– Many Spendbase clients report significant increases in Google and social media reviews after starting with Broadly.
– The system prompts happy customers for reviews, improving online scores and bringing in new leads.
– Non-pressured feedback options are appreciated, allowing honest opinions without sales pressure.

Impact on Business Operations
– Clients share that Broadly makes their businesses look more professional—even single-person teams.
– The growth in positive reviews and visibility has led directly to higher customer retention and increased sales.
– Some clients feel Broadly’s automation helps catch problems before they become public, allowing for direct resolutions.

Customer Service Experience
– While many clients praise responsive support reps and easy onboarding, others note that cancellation and follow-up from the support team could improve.
– Some find that integrating Broadly with their existing software or CRM is a bit limited.

Suggestions for Improvement
– Spendbase clients express interest in more advanced marketing campaign options and deeper integrations (with platforms like Angi and Nextdoor).
– Predictive text for messaging and more dynamic chat bot features are frequently requested.
– Minor issues with inbox management or delayed automated messaging have been flagged.

Top Spendbase Client Pros:
– Fast review collection and improved online scores
– Simple onboarding and user-friendly design
– Efficient customer communications and real-time interactions

Frequently Mentioned Cons:
– Some limits on marketing features and advanced bot building
– Challenges with integration to other business platforms
– Isolated customer service concerns, mainly regarding cancellations

Overall, our internal data points to Broadly being a reliable choice for businesses seeking affordable, effective reputation management and customer communication—all with the added bonus of easy setup and automation!