Number of Seats/Users: Maqsam offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Maqsam that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Maqsam. Maqsam reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Maqsam offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Maqsam. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Maqsam often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Maqsam is a top choice for Arabic AI-powered contact centers, especially across MENA. Spednbase clients consistently highlight several strengths and a few areas for improvement, which we’re happy to summarize for you.

What Spednbase clients love about Maqsam:
– Reliable Connectivity: Most clients find Maqsam’s dialer highly dependable, noting the network’s stability for daily operations.
– Quick Customer Service: Fast and helpful support teams make troubleshooting easy.
– All-in-one Features: Features like call recordings, summaries, and transcripts make workflow much smoother. Clients enjoy being able to manage calls, listen back, and get insightful call analysis.
– Simple User Experience: The interface is user-friendly, making it easy to make calls, check call histories, and analyze data.
– Advanced AI Functions: Call Whispering, Call Coaching, sentiment analysis, and AI emojis add measurable value for support and sales teams.
– Easy API Integrations: Native connections with CRM and open APIs empower flexible data management and custom workflows.
– Flexibility: The ability to access local numbers in hundreds of cities is a big win for expanding market reach.
– Unlimited Call Recordings: Spednbase clients praise the unlimited cloud recordings for QA and training purposes.

Common issues Spednbase clients encounter:
– Voice Quality: Some clients in Africa and areas with slow internet report dropped calls or delayed audio.
– Mobile App Loading: Occasional slow loading and issues with phone numbers showing incorrect country codes.
– Call Routing: A few clients mention it’s not always possible for customers to call back and reach the same agent.
– Minor App Frustrations: Editing numbers in the mobile app could be smoother, and adding lists or contacts needs better flexibility.
– Cost: Some clients feel the price is on the higher side, but agree the advanced features justify the spend.
– Call Filters: There’s some feedback that locating specific call data can be tricky without better filtering options.

Quick Pros Summary from Spednbase clients:
– Dependable dialer
– Quick support responses
– Useful dashboard and insights
– Advanced AI features
– Integration capabilities
– Easy-to-use interface
– Flexible local number access
– Unlimited recordings

Quick Cons Summary from Spednbase clients:
– Occasional voice quality issues
– Slow mobile app loading at times
– Call routing limitations
– Editing contact numbers on mobile
– Above-average cost
– Call data filters could improve

Friendly tip from the Spendbase team: Maqsam is best suited for teams that want robust features and flexibility, but strong, stable internet is a must! Considering a Spendbase discount on Maqsam could make advanced features even more affordable for your business.