Number of Seats/Users: Shortwave offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Shortwave that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Shortwave. Shortwave reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Shortwave offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Shortwave. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Shortwave often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Shortwave is hitting the mark for clients who want a calmer, more controlled inbox, with a few clear areas where it could improve.

Overall sentiment
Our Spendbase clients consistently describe Shortwave as:

• A big step up from a traditional inbox
• A tool that makes important messages easier to manage
• A productivity booster that reduces stress around email

Key strengths our clients highlight

1) Staying on top of important messages
– The pinning feature is a standout: clients love being able to keep critical emails visible at the top.
– Many mention that this directly prevents lost client emails and missed follow-ups.
– Our internal data shows that a majority of clients consider “never losing important emails” as the main value driver.

2) Better focus, less chaos
– Clients report feeling more in control of their inbox, with less time wasted searching or scrolling.
– Shortwave’s redesign of email workflows is often praised as “clean” and “calming,” especially for busy client-facing roles.

3) Speed and efficiency
– Clients note they can get through their inbox faster and respond more consistently.
– This is tied to pinning, smart organization, and overall interface simplicity.
– For many, this translates into concrete time savings each week, which is key when we help them calculate ROI and negotiate software spend.

Main pain points and gaps

Our internal data also shows a few recurring requests:

1) Mobile ergonomics
– Some clients would like more familiar mobile gestures, such as “swipe to delete” similar to Gmail.
– The lack of certain quick actions on mobile is seen as minor friction in an otherwise smooth experience.

2) Power-user needs
– A smaller segment asks for deeper customization and more advanced controls as they grow more reliant on Shortwave.

In short, Spendbase clients see Shortwave as a strong fit if they care about:
– Not missing important emails
– Keeping a clean, focused inbox
– Getting through email faster

When we look for discounts or optimization opportunities, we typically frame Shortwave as a productivity and risk-reduction tool rather than “just another email client.”