Number of Seats/Users: Criterions offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Criterions that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Criterions. Criterions reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Criterions offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Criterions. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Criterions often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Criterions is generally well-liked for day‑to‑day usability and support, but there are notable concerns around flexibility, innovation speed, and potential exit costs.

Overall sentiment
– Most Spendbase clients describe the system as:
– Easy to use once configured
– Reliable for scheduling and billing
– Stable from an operations standpoint
– Satisfaction is driven heavily by human support rather than by cutting‑edge product features.

Support and service
– Strong positives:
– Fast, knowledgeable tech support
– Named specialists who build relationships with practices
– Willingness to customize within current product limits
– Our internal data shows that support quality is one of the main reasons clients stay, even when they wish the product moved faster.

Product strengths
Spendbase clients most often highlight:
– User-friendly interface for front office and billing
– Clean schedule view
– Helpful onboarding and willingness to tailor workflows
– Good fit for standard, non‑complex practices

Key limitations and pain points
Our internal data also shows recurring issues in several areas:
– Customization limits:
– Once certain templates (like HPI) are created, they’re hard or impossible to edit
– Small changes (hiding tabs, punctuation, layout tweaks) can be frustratingly rigid
– Innovation pace:
– UI and feature set can feel “old” versus newer EHRs
– Rehab and referral-heavy workflows are less supported
– Trust and exit risk:
– At least one Spendbase client reported very high data migration/egress fees and difficulty extracting data due to proprietary formats
– This creates a potential “lock‑in” cost if you ever need to switch systems

How Spendbase recommends approaching Criterions commercially
When our team negotiates Criterions contracts, we typically push for:
– Clear commitments on:
– Roadmap visibility and feature delivery timelines
– Template flexibility improvements for your specialty
– Strong financial and legal protections:
– Pre-defined, capped data export and migration fees
– Guaranteed access to data in standard, usable formats
– SLAs covering support responsiveness and system uptime

In short, our internal data shows Criterions can be a cost‑effective, support-driven option, as long as you negotiate hard on data ownership, migration terms, and future product flexibility.