Number of Seats/Users: Opiniion offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Opiniion that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Opiniion. Opiniion reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Opiniion offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Opiniion. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Opiniion often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Opiniion is generally seen as a strong tool for automating resident feedback and boosting online reputation, with a few important caveats around reliability and contract terms.

What Spendbase clients like most:
– Very fast and simple onboarding: several clients say Opiniion “sets up everything” and then runs largely on autopilot.
– Noticeable increase in online reviews, especially Google reviews, with minimal staff effort.
– Easy-to-use interface and straightforward navigation.
– Centralized management of public reputation in one place rather than juggling multiple logins.
– Real‑time alerts on negative feedback, which helps onsite teams respond quickly and fix issues before they escalate.

Commonly highlighted strengths:
– Automation: scheduled requests for feedback and reviews across the resident lifecycle.
– Resident engagement: campaigns to “take the temperature” of current residents.
– Direct reply functionality: being able to respond to residents from within the platform.

However, our internal data also shows a few recurring concerns:

Operational and product gaps:
– One significant case where the platform was reportedly down for months with little to no proactive support.
– Perception of weak ongoing support after the initial sales and setup phase.
– Feedback workflows (like review response approvals) described as clunky and not very user‑friendly.
– Messages being sent to long‑gone or even evicted residents, which can drag down ratings.

Feature wish‑list themes:
– Alerts for positive feedback as well, not just negative.
– Tighter control over who is contacted (e.g., excluding past or evicted residents).
– Smoother, more guided workflows for approvals and responses.

From a Spendbase discount and procurement standpoint, our internal data suggests:
– The value is strong when automation is fully working and well‑supported.
– There is meaningful risk in rigid annual contracts without performance safeguards, especially given at least one report of prolonged downtime.

In negotiations, we’d typically push for:
– Contract flexibility (early‑out or performance clauses).
– Clear SLAs on uptime and support responsiveness.
– Commitments around data accuracy and resident targeting rules.