Number of Seats/Users: Membr offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Membr that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Membr. Membr reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Membr offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Membr. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Membr often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Membr (Xplor Gym) is seen as a solid option for smaller gyms, but with some gaps that matter for both operations and cost efficiency.

What Spendbase clients like
– Strong onboarding and support
– Staff are described as very patient, helpful and quick to answer questions.
– Simple day‑to‑day use
– Once processes are learned, it’s quite easy to:
– Add new packages and special offers
– Create and manage different membership tariffs
– Many smaller clubs see it as good value for money at their scale.

Key friction points our clients report
– Access control limitations
– The system must be on a specific “Reception” screen for member swipes to register.
– This disrupts tasks like reporting or admin work and can slow front‑desk flow.

• Reporting and data accuracy
• Missing or weak metrics around:
  • Total live / cancelled / defaulted members
  • How many members were in the club on a given day or time

• Some Spendbase clients do not fully trust membership counts, which pushes them to maintain extra spreadsheets or tools. That adds hidden cost.

• Roles, permissions, and communication control

• No clear separation between management and standard staff access.
• Personal trainers can mass‑email all members, and the only control is fully cutting access.

• This raises both compliance and brand‑risk concerns and can force teams to add external tools or manual checks.

• Product roadmap and app

• A functional member app has been “coming soon” for a long time for some clients and is still described as not working properly.
• When mobile is core to the member journey, this can justify asking for discounts or additional support credits.

How we suggest using this in negotiations
– Tie discounts or bonus services to:
– Delivery timelines for improved reporting and app reliability
– Commitments around better role‑based access
– Clear SLAs for data accuracy and support

Overall, our Spendbase clients see Membr as easy to use with standout support, but they treat reporting, access control, and the mobile app as key levers when discussing pricing and contract terms.