Number of Seats/Users: Laivly offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Laivly that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Laivly. Laivly reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Laivly offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Laivly. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Laivly often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Hey there! As a Spendbase discount specialist, I’ve gathered some insights from our clients about Laivly’s AI platform, Sidd. Here’s what we’ve found:

Enhanced Agent Productivity

Our internal data shows that clients appreciate how Sidd streamlines workflows, leading to noticeable improvements in agent efficiency. One client noted that Sidd “cuts down handle time and helps agents focus on the customer, not the clicks.”

Improved Accuracy and Consistency

Clients have observed that Sidd contributes to fewer errors and better outcomes, even with new hires. This immediate improvement in accuracy and consistency is a significant benefit.

Seamless Integration

The platform’s ability to integrate smoothly into existing workflows has been highlighted. Clients mention that Sidd “meets agents where they already work,” facilitating quick adoption and early results.

Responsive Support Team

Our clients have praised Laivly’s support team for being approachable and quick to resolve concerns. One client shared that all Laivly support has been very approachable and quick to resolve all concerns.

Leadership and Training Support

Sidd has been recognized as a valuable tool for team leaders, offering insights into contact drivers, agent behaviors, and analytics. This support makes onboarding new agents easier, enhancing training, consistency, and compliance.

Areas for Improvement

While the feedback is largely positive, some clients have noted areas for enhancement. For instance, a client mentioned that while the support team is responsive, there is room for improvement in transcription accuracy.

Overall, our clients find Laivly’s Sidd platform to be a valuable asset in enhancing contact center operations, with its user-friendly interface, effective integration, and supportive team standing out as key strengths.