Number of Seats/Users: RelevantMD offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows RelevantMD that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from RelevantMD. RelevantMD reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: RelevantMD offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from RelevantMD. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: RelevantMD often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that feedback on RelevantMD is consistently very positive, with Spendbase clients emphasizing both revenue impact and day‑to‑day usability.

Key strengths our internal data highlights:

• Exceptional support and responsiveness
• Fast turnaround on phone, email, text, and print requests
• Willingness to handle “whatever our needs may be”
• Quick implementation of requested changes or added functionality

• Clients feel they’re working with “a great group of people,” not just a tool

• Ease of use for clinic staff

• Simple interface for texting and engaging patients
• Minimal training needed for front‑desk and clinical teams

• Clear visibility into all two‑way communication with patients

• Measured, visible results

• Dashboards that clearly show marketing outcomes
• Strong alignment with revenue growth and new appointments

• Internal data shows that clinics value the ability to prove ROI to leadership

• Proactive marketing partnership

• RelevantMD brings ideas to help “advertise and build our company”
• Feels like an outsourced marketing team focused on patient engagement, not just software

Primary friction points we see:

• Search and workflow gaps
• Desire to search by patient number for faster internal workflows
• Minor UI complaints (for example, color/theme) but nothing blocking usage

What this means for budgeting and discounts:

• Our internal data shows that most Spendbase clients see RelevantMD as a revenue-generating platform, not a pure cost center. This typically:
• Increases willingness to invest, as long as dashboards prove ROI

• Justifies multi‑year or volume commitments in exchange for better pricing

• When we negotiate on behalf of clients, the biggest levers tend to be:

• Number of locations and providers
• Messaging volume (texts, emails, campaigns)
• Included support/creative services vs. add‑ons

In summary, Spendbase clients describe RelevantMD as easy to adopt, strongly supported, and tied directly to measurable revenue gains, with only small workflow and UX improvements on their wish lists.