Number of Seats/Users: RiskOptics ROAR offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows RiskOptics ROAR that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from RiskOptics ROAR. RiskOptics ROAR reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: RiskOptics ROAR offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from RiskOptics ROAR. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: RiskOptics ROAR often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Spendbase clients using RiskOptics ROAR talk about a clear split between strong product value and weaker human support.

Key positive themes our clients highlight:

• Strong core platform
• The platform is described as “amazing” in terms of solving the underlying risk and compliance problem.

• Clients feel it gives solid structure for seeing and acting on IT and cyber risk.

• Helpful learning resources

• The educational content (like the podcast) is seen as practical and easy to consume.
• Clients use it to better understand how to use the platform in their own risk and compliance workflows.

Main pain points we hear:

• Limited human support
• Spendbase clients frequently mention that they “get no support” or miss a “human touch.”

• There is a sense that too much is self-serve, with not enough live guidance during setup and ongoing use.

• Slow or unclear change

• Some feedback points to the product feeling “unchanged,” suggesting limited visible updates or customization.
• This can make clients feel they are not getting evolving value for the price they pay.

What this means from a Spendbase discount perspective:

• Support should be part of the negotiation
• We typically push for:
  • Defined response SLAs
  • Included onboarding and training hours
  • Access to a named customer success manager

• When support feels light, we use that gap to negotiate stronger terms or price reductions.

• Price-to-value alignment

• If the platform is strong but human support is thin, we often:
  • Aim for discounts tied to support quality and usage
  • Negotiate flexible renewal terms so clients can reassess value once they see how much help they actually get

In short, our clients like the RiskOptics ROAR engine and content, but they expect better human backing. We use that contrast to secure better pricing and more robust service commitments.