Number of Seats/Users: Total Therapy offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Total Therapy that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Total Therapy. Total Therapy reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Total Therapy offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Total Therapy. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Total Therapy often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Total Therapy (Total ABA) performs very well on support and reporting, but has mixed feedback on clinical usability and user experience.

Overall sentiment and fit
– Most Spendbase clients rate the tool positively for admin, billing, and reporting.
– Satisfaction consistently drops when the team is heavy on ABA clinical work or very particular about data collection workflows.

Key strengths our clients highlight
– Exceptional support
– “Unmatched” responsiveness and a real sense of partnership.
– Willingness to customize workflows, reports, and objects on Salesforce.
– Admin, billing and reporting
– Strong for scheduling, billing, audits, and management reporting.
– Many clients say “there is a report for everything” and that it saves a lot of time.
– Platform flexibility
– Salesforce base allows extensive customization and scaling across multiple service lines.
– Good integration with external billing solutions.

Key pain points and risks
– Clinical / ABA functionality
– Some ABA-heavy teams find data analysis and graphing too limited or clunky.
– Editing treatment plans and goals often feels rigid; changing goals can mean re‑work.
– Usability and learning curve
– Interface can feel dated or non‑intuitive.
– Many “hidden” checkboxes and setup steps; teams rely on support and extra training.
– Data collection experience
– Mobile/offline data collection has been a blocker for some organizations.
– Adding targets and using certain data tools can feel cumbersome in-session.
– Communication tools
– Built‑in messaging is useful but layout and email-style experience could be better.

What this means for pricing and negotiations
– Because support and customization are core value drivers, you can often justify discounts or added services by:
– Asking for free onboarding and ongoing training hours.
– Bundling more divisions or locations into one contract.
– Requesting no‑cost configuration work for clinical workflows and reporting.
– Given the mixed clinical feedback, it’s reasonable to negotiate:
– Flexible terms around upcoming features (offline app, UI updates).
– Pilot periods for clinical teams, with pricing or term adjustments tied to adoption.

In short, our clients see Total Therapy as a strong, cost-effective back‑office platform, with the biggest diligence needed around ABA clinical usability and training.