Number of Seats/Users: Dendi LIS offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Dendi LIS that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Dendi LIS. Dendi LIS reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Dendi LIS offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Dendi LIS. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Dendi LIS often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Dendi LIS delivers very strong day‑to‑day value for labs, with a few consistent gaps that are great levers in price and contract discussions.

Overall sentiment
– Ratings are overwhelmingly at the top of the scale.
– Spendbase clients frequently describe Dendi as “easy to use,” “intuitive,” and “much better than legacy LIS options.”

What Spendbase clients like most
Our data clusters the positive feedback into a few clear themes:

• Ease of use and training
• Very short learning curve, even for new hires

• Clean, modern interface that reduces errors and training time

• Implementation and customization

• Fast rollout thanks to cloud deployment
• High flexibility to customize workflows and reports

• Strong fit for molecular and high‑complexity diagnostics

• Support and vendor relationship

• Responsive, knowledgeable support team
• Vendor actively incorporates client feedback into bi‑weekly upgrades

• No constant nickel‑and‑diming for new modules

• Integrations and automation

• Good EMR/EHR and instrument connectivity in many setups
• Automations for orders, reporting, and business dashboards (volumes, commissions, reimbursement)

Where clients see gaps (your main discount levers)
Our internal data also highlights recurring pain points:

• Quality and operations tools
• Limited QC monitoring and inventory features
• Missing or weak staff productivity, sample rejection, and advanced analytics tracking

• Sample tracking after batching and tube storage still evolving

• Performance and UX details

• Occasional page slowdowns or reloads needed
• Some workflows require too many clicks (e.g., upload vs review/verify)

• Forms not fully keyboard‑navigable for power users

• Change management and integrations

• Frequent updates, sometimes pushed without enough notice
• Some labs mention missing HL7 billing interfaces or perceived lack of API options
• New features can take longer than expected to be delivered

How to use this in negotiations
Given this pattern, our recommendation is to push for:

• Pricing concessions tied to missing QC/analytics and tracking features
• Written roadmap and timelines for your critical gaps (billing HL7, specific lab types, advanced analytics)
• SLAs on performance and notice for upgrades
• Free or discounted access to new modules once these missing capabilities are released

This aligns pricing with actual feature maturity while letting you benefit from Dendi’s strengths in usability, support, and fast cloud deployment.