Number of Seats/Users: Sharenote offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Sharenote that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Sharenote. Sharenote reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Sharenote offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Sharenote. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Sharenote often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase, our internal data shows that Sharenote is generally seen as a strong fit for community and behavioral health organizations, but with some clear areas where our clients push for better pricing and stronger commitments.

From what our Spendbase clients share, key positives are:

• Ease of use & onboarding
• Described as very user‑friendly, intuitive, and quick to learn.
• Short learning curve for new staff; easy to train and retrain.

• BIRP and other note templates are especially appreciated.

• Support & training

• Many clients highlight exceptional customer service.
• Call‑backs, chat support, and ongoing trainings are big wins.

• Long‑term users note that the vendor listens and rolls out new features.

• Clinical & operational value

• Strong for behavioral health workflows: notes, treatment plans, RCM, HR, reporting.
• Helpful for audits, Medicaid compliance, and accreditation support.
• Web‑based access is a major benefit for field teams; mobile browser use works reasonably well.

At the same time, our internal feedback flags several consistent pain points:

• Customization & workflow friction
• Treatment plans and some forms feel clunky and involve too many steps.
• Limited flexibility for custom fields and specialized QA / outcome reporting.

• Repetitive tasks (signing/locking notes, marking notes reviewed, deleting files) lack bulk actions.

• Reporting & data access

• Basic reporting is solid, but advanced or custom reports are harder to get.

• Some clients want easier data extraction for QA, KPIs, and accreditation.

• Telehealth & mobile

• Telehealth/video capabilities are viewed as below par.

• Desire for a more robust mobile experience and better scheduling tools.

• Stability, glitches & risk

• Minor glitches, timeouts, and freezing screens are mentioned.

• One severe incident around timestamp errors and lack of vendor ownership is a red‑flag outlier, and clients now tend to ask for clearer SLAs and liability terms.

• Cost & support consistency

• Overall pricing is seen as fair for the feature set, but:
  • Extra fees for things like merging duplicate clients frustrate some.
  • Support quality can be inconsistent depending on who answers.

From a Spendbase discount perspective, Sharenote delivers strong value when:

• You negotiate:
• Clear uptime/support SLAs,
• Telehealth roadmaps,
• Flexibility on customization and reporting,
• Waivers or discounts on “nickel‑and‑dime” fees.

Most Spendbase clients who secure these terms feel confident staying on Sharenote long‑term while keeping their total cost of ownership under control.