Number of Seats/Users: Rethink offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Rethink that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Rethink. Rethink reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Rethink offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Rethink. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Rethink often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Rethink lands very differently depending on organization size and how heavily you lean on advanced ABA features and billing.

Overall sentiment
Most Spendbase clients using Rethink as a small, ABA‑only shop are fairly happy. Satisfaction drops sharply once:

• You add more service lines, or
• You depend heavily on complex scheduling, reporting, and billing.

What Spendbase clients like

• All‑in‑one hub: EMR, ABA data collection, notes, scheduling, billing exports, RBT coursework, and content in one place.
• Usability:
• Easy to navigate once set up
• Mobile data collection, including offline capture
• Techs appreciate quick, simple data entry vs paper.
• Onboarding & basic support: many clients highlight strong implementation help and very hands‑on billing guidance at the start.

Key pain points (and hidden cost drivers)

• Pricing & packaging:
• Per‑user fees feel high as teams grow.
• Some want cheaper tiers just for RBT training or limited features.
• Scheduling:
• Hard to see multiple staff/clients at once.
• No drag‑and‑drop; group meetings and complex calendars are clunky.
• Clinical / ABA functionality:
• No true automatic mastery & maintenance management.
• Progress visibility is manual (program‑by‑program graphs, limited dashboards).
• Interval/duration timers pause when navigating away; baseline data often taken on paper instead.
• Reliability & UX:
• Glitches, lost notes or reports if not saved just right.
• Training videos cannot always be resumed or sped up.
• Support & account management:
• Experience is polarized: some get fast, friendly help; others report 3–5 day delays and unresolved tickets.
• Contracts, billing & taxes:
• Auto‑renewals and contract extensions on changes surprise some clients.
• Complaints about ongoing charges after usage stopped.
• Sales tax handling and separate filing has caused unexpected admin work.

Fit by organization type

• Stronger fit: small to mid‑size ABA‑only providers needing an integrated, easy platform.
• Weaker fit: multi‑service practices or fast‑growing orgs with complex scheduling, payer variation, and tight reporting needs.

From a Spendbase discount perspective, the biggest levers to negotiate around are:

• Per‑user pricing and training‑only access
• Billing module fees and tax handling
• Support SLAs and response times
• Contract term, auto‑renew, and exit/data‑export guarantees