Number of Seats/Users: EHI RPM-CCM offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows EHI RPM-CCM that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from EHI RPM-CCM. EHI RPM-CCM reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: EHI RPM-CCM offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from EHI RPM-CCM. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: EHI RPM-CCM often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that EHI RPM-CCM scores very strongly on satisfaction and perceived value, especially for practices that want to offload admin work around CCM and RPM.

Our internal data shows that Spendbase clients consistently highlight:

• Fast, responsive support
• Noticeable reduction in administrative burden
• Help with driving additional CCM/RPM revenue
• Smooth onboarding and setup

What Spendbase clients like most

Our data points to a few clear strengths:

• Efficiency & ease of use
• “Easy and quick” to work with
• Simple initiation of the RPM-CCM program

• Hands-on help with setup and screen-share support when needed

• Operational support

• Proactive outreach to qualified patients
• Regular invoices and clear invoice detail
• Assistance with billing and monthly reports

• EMR integration and data linked directly to patient charts

• Revenue impact

• Help reaching out to new patients
• Direct support for billing to increase CCM-related revenue

Pain points and discount levers

Our internal data shows a few recurring friction areas that can be used in pricing and contract discussions:

• Communication overload
• Some clients feel there are too many phone calls from management and would prefer email-based check-ins.
• Pricing changes
• Fee increases after onboarding are noted, even when considered “within reason.” This is a key point to lock down in contracts.
• Usability for physicians
• Doctor-facing workflows could be more user-friendly for very fast-paced clinics.
• Scheduling / overlap issues
• Occasional overlap between outreach and visit dates creates noise for providers.
• Adoption
• Practices wish more eligible patients actually enroll and stay engaged in CCM.

Spendbase takeaways for buyers

When negotiating EHI RPM-CCM, our internal data shows that you should:

• Ask for price protection or caps on fee increases.
• Define preferred communication channels and cadence in the SLA.
• Request UX optimizations or training focused on physicians.
• Agree on clear rules to avoid outreach overlapping with scheduled visits.
• Explore performance-based elements tied to patient enrollment and billed CCM minutes.