Number of Seats/Users: Simon Says offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Simon Says that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Simon Says. Simon Says reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Simon Says offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Simon Says. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Simon Says often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Simon Says delivers real value for teams working with video, but there are some consistent pain points around pricing, usability, and support that our Spendbase clients flag.

What Spendbase clients like
– Strong integrations with major NLEs (Adobe Premiere, Final Cut Pro, DaVinci Resolve, Avid).
– Good for generating subtitles and timecoded transcripts once things work as expected.
– The basic workflow looks simple and inviting at first glance.
– AI-driven transcription and translation in many languages is seen as a major plus when projects are large or multilingual.

Main friction points
– Timing accuracy
– Timecodes can be off, which leads to a lot of manual fixing of subtitles.
– Some clients report “flashing” or out‑of‑sync text in exported subtitles.

• Usability & reliability
• Interface is described as confusing or limited compared with other tools.

• Slow servers and occasional crashes, with a risk of losing work.

• Support experience

• Help desk responses can take days.
• Issues are slow to resolve, which pushes some teams back to manual editing.

Pricing & billing insights
Our internal Spendbase data shows a recurring theme around unexpected costs:
– The per‑word / credit-based model feels opaque to many clients.
– Credits may be needed for multiple steps (e.g., transcribe, then pay again to export/download).
– Some teams were surprised by automatic annual renewals and the lack of refunds.
– Overall sentiment: “nickel-and-dimed” if usage is not carefully planned and monitored.

How we suggest approaching Simon Says from a cost perspective
– Map your full workflow (transcription + editing + export) and estimate credits for the entire process, not just the initial transcription.
– Push for clarity on:
– What actions consume credits
– Whether exports are included
– Renewal dates and cancellation windows
– For heavy users, negotiate volume discounts or a more predictable plan where possible.
– Consider the cost of time spent fixing timecodes and factor that into your total cost of ownership.

In short, our Spendbase clients see strong technical potential in Simon Says, but they get the best value only when pricing is crystal‑clear upfront and internal teams are prepared for some extra QA on timing and subtitles.