Number of Seats/Users: DaySmart Vet offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows DaySmart Vet that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from DaySmart Vet. DaySmart Vet reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: DaySmart Vet offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from DaySmart Vet. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: DaySmart Vet often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that DaySmart Vet delivers strong value for most Spendbase clients, with the vast majority rating it 4–5 stars and only a small portion sitting in the “it’s good but needs work” bucket.

Main strengths Spendbase clients highlight
– Ease of use and onboarding
– Cloud-based access from anywhere (phones, laptops, field work, after-hours)
– Powerful scheduling (columns, time increments, icons for workflow, easy drag-and-drop)
– Integrated payments and cards on file
– Highly customizable templates for SOAP notes, forms, emails, and letters
– Automated reminders and solid client communication tools (email, SMS, client app)
– Consistently praised customer support: quick, friendly, and proactive
– Frequent product updates that actually improve daily workflows

These points suggest that for clinics replacing legacy PiMS (Cornerstone, AVImark, etc.), DaySmart Vet usually brings noticeable efficiency gains, which often justify the subscription cost in saved staff time and fewer manual steps.

Key friction points & cost-related considerations
Our internal data also shows a few recurring themes where Spendbase clients feel some hidden “cost” in time or money:

• Reporting
• Needs deeper, more flexible reports (especially for estimates, wellness plans, and controlled substances).

• Some states require specific drug log/export formats that are not yet native, causing extra manual work.

• Workflow inefficiencies

• “Click heavy” in some areas, especially repeat appointments and certain SOAP/invoice flows.

• A few clients feel the design doesn’t always reflect real-life hospital workflows, leading to workarounds.

• Communication & mobile

• Texts coming from a different number than the clinic’s can confuse clients.

• Mobile UI, text inbox notifications, and e-signature security are commonly requested improvements.

• Pricing & add-ons

• Add-on features and integrated payments can push total cost up, especially in currencies like CAD.
• Some clients feel they should not have to pay extra for missing standard reports.

How we’d summarize it for budget owners
– Operational value: Strong, especially in scheduling, payments, and client communication.
– Hidden costs: Extra staff time for reporting, repeat-appointment management, and compliance exports.
– Optimization levers:
– Review which add-ons are truly used and cut underutilized ones.
– Standardize workflows to reduce “click heavy” paths.
– Push DaySmart Vet for must-have reports/logs that directly reduce manual work.

From a Spendbase perspective, DaySmart Vet is generally a solid, high-ROI choice, but clinics should be intentional about add-ons and workflows to keep total cost of ownership under control.