Number of Seats/Users: Rigor offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Rigor that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Rigor. Rigor reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Rigor offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Rigor. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Rigor often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Hello! As a Spendbase discount specialist, I’m here to share some insights from our clients about the Rigor Digital Experience Monitoring platform. Our internal data shows that clients appreciate several key aspects of Rigor:

Valuable Features:

• Comprehensive Website Testing: Clients value Rigor’s ability to test entire websites, including the homepage and all sub-pages, in a single test. This feature provides a holistic view of the service’s performance.

• User-Friendly Interface: The platform is noted for its intuitive and easy-to-navigate design, enhancing the overall user experience.

Areas for Improvement:

• Customer Support Across Time Zones: Some clients have mentioned that customer service response times could be improved for those operating outside of the United States.

Performance and Satisfaction:

• High Customer Satisfaction: Rigor has been recognized as a High Performer in the Application Performance Monitoring category, with 100% of users rating it 4 or 5 stars and 94% indicating they would recommend it.

• Quality of Support: Clients have rated Rigor’s quality of support at 94%, which is above the industry average of 91%.

Market Presence:

• Mindshare Growth: As of November 2025, Rigor’s mindshare in the Digital Experience Monitoring category stands at 0.5%, up from 0.3% the previous year, indicating growing engagement among clients.

Partnerships and Integrations:

• Akamai Partnership: Rigor has partnered with Akamai to deliver integrated digital performance management solutions, enhancing the value provided to clients.

• Datadog Integration: The platform offers integrations with Datadog, allowing clients to have end-to-end visibility into digital performance within a single interface.

Overall, our clients find Rigor to be a valuable tool for monitoring and optimizing digital experiences, with particular strengths in comprehensive testing and user-friendly design. While there are areas for improvement, such as expanding customer support across different time zones, the platform’s high satisfaction ratings and strategic partnerships make it a strong choice for digital performance management.