Number of Seats/Users: Small Improvements offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Small Improvements that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Small Improvements. Small Improvements reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Small Improvements offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Small Improvements. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Small Improvements often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Small Improvements is generally well liked, but price sensitivity and adoption gaps are real concerns—especially for growing, mid-sized teams.

Overall sentiment
– Average rating trends toward the high end (4–5 stars in most cases).
– A smaller but notable segment sits at 3 stars, usually due to UX friction or unclear ROI.

What Spendbase clients like most
Our clients consistently highlight a few strong value drivers:

• Ease of rollout and use
• “Extremely easy to implement and roll out”
• Works well even with limited HR capacity

• Minimal training needed for new hires

• Performance management features that actually get used

• 1:1s with templates and scheduling
• Goals / OKRs with ongoing comments and email reminders
• 360° feedback and self-assessments
• Side‑by‑side employee vs. manager answers

• Praise/Kudos, often integrated with Slack

• Configurability

• Flexible cycles (mid‑year, annual, team‑specific)
• Customizable templates for reviews and 1:1s

Key pain points and risks
Where discount and renegotiation conversations usually start:

• UI and navigation
• Described as “confusing,” “clunky,” or “too text‑heavy”
• Hard to find old notes, objectives, or specific feedback

• Limited formatting options and no clean “export to PDF”

• Process fit and adoption

• Some teams feel it “feels like homework” or “not truly needed”
• Value depends heavily on company‑wide adoption; partial use reduces ROI

• Prompts can feel too generic; clients want more guidance/best practices

• Pricing perception

• Very attractive for small teams and nonprofits
• Multiple Spendbase clients say it becomes “pricey” as headcount grows

• A few explicitly say it would be on the chopping block if tool budgets are cut

• Feature gaps

• Limited or awkward anonymous feedback workflow
• Desire for more integrations and better analytics/visualizations

How this informs discount strategy
From a Spendbase lens, Small Improvements tends to deliver strong value when:

• The company fully commits to structured performance cycles and OKRs
• Most managers actively use 1:1s, goals, and feedback features
• There’s a clear plan for adoption and internal enablement

Discount pressure is highest when:

• Usage is limited to annual reviews only
• Mid‑sized orgs feel the per‑user cost is outpacing the perceived impact

In those cases, we typically push for usage data, feature-rightsizing, or tier negotiation before recommending a full switch.