Number of Seats/Users: Infocob CRM offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Infocob CRM that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Infocob CRM. Infocob CRM reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Infocob CRM offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Infocob CRM. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Infocob CRM often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Infocob CRM is seen as a very flexible, integration‑friendly tool, but with non‑trivial UX and support risks that can impact both adoption and total cost.

Overall sentiment from Spendbase clients is mixed‑to‑positive, with a few very strong negatives. The pattern is quite clear:

Key strengths our clients point to
– Centralization of information:
– Single place for client, supplier, and third‑party records
– Daily use as the “source of truth” per client
– Collaboration and mobility:
– Internal messaging between teams and field sales
– Shared client ownership by the company, not by individual reps
– Email integration and smartphone sync
– Process coverage beyond classic CRM:
– Quote generation and tracking
– Workshop / production planning
– File and document handling (early-stage GED)
– Integrations and support (when it works well):
– ERP/management links like ONAYA to avoid double entry
– Competent support and developers reported by several clients

Main friction points and cost drivers
– User experience and ergonomics:
– Interface perceived as old‑fashioned and not intuitive
– Some users find it “a headache” and time‑consuming
– Inability to open several contacts/records in parallel
– Technical complexity:
– Advanced reporting and analytics requiring quasi‑“programming” skills
– This often translates into paid services or internal specialist time
– Integrations are uneven:
– When ERP/CA links are not set up, teams face double data entry
– That increases error risk and labor cost
– Support and commercial relationship:
– A segment of our clients report feeling abandoned after signing
– Perception that meaningful changes require additional spend

What this means from a Spendbase discount perspective
– Companies that fully use integrations and automation usually get strong value; under‑using these modules leads to overpaying.
– Budget tends to creep through:
– Custom developments and report building
– Extra training to compensate for UX hurdles
– Additional fees when process changes are needed

Our internal data shows that, before renewing or expanding Infocob CRM, it’s worth:
– Auditing which modules and integrations are actually used
– Quantifying double‑entry time and support tickets
– Ring‑fencing budgets for customizations, then pushing for discounts or bundled hours where usage data is weak.