Number of Seats/Users: essensys Platform offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows essensys Platform that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from essensys Platform. essensys Platform reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: essensys Platform offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from essensys Platform. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: essensys Platform often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that essensys Platform (Connect) scores very highly with Spendbase clients, especially around operational efficiency and IT control, despite being seen as a premium-priced option.

Key strengths our clients highlight
– Time and resource savings
– Centre teams with limited IT skills can handle day‑to‑day tasks themselves.
– Our internal data shows that many clients cut IT support tickets and on‑site interventions significantly after rollout.
– Ease of use
– Interfaces are described as intuitive; new staff ramp up quickly.
– Essential tasks like provisioning Wi‑Fi, bandwidth adjustments, and telephony setup are done in minutes.
– Control and visibility
– Direct control over switches, bandwidth, and phone number allocation.
– Strong reporting and monitoring improve troubleshooting speed.
– Vendor partnership
– Spendbase clients often mention an open, collaborative relationship with essensys, especially during onboarding and complex projects.

Common pain points
Our internal data shows a consistent pattern across the top feedback:
– Premium pricing
– Seen as expensive, but many clients justify it through saved support hours and better service levels.
– Complex integrations & migrations
– Integration with existing systems can be “hard going,” sometimes requiring external consultants.
– Desire for broader third‑party integrations, particularly where essensys holds core client data.
– Support channels
– While support quality is praised, some clients find chat‑only support limiting for complex cases and want more direct calls.
– Reporting / invoicing
– Some find invoicing reports long‑winded or not aligned with their finance workflows.

Impact on cost and value
From a Spendbase discount perspective, our internal data shows:
– Clients often achieve net savings via reduced IT headcount time, faster client onboarding, and fewer outages.
– The platform works best financially when:
– You fully leverage self‑service provisioning.
– Multiple sites are consolidated under one standardized setup.
– IT and operations both commit to using the tooling.

What Spendbase clients most want improved
– More plug‑and‑play integrations with third‑party tools.
– Simpler migration paths and clearer expectations on support roles.
– Streamlined, finance‑friendly reporting.

Overall, our internal data shows that essensys Platform delivers strong ROI for flexible workspace operators who can absorb a more complex initial setup and are willing to pay a premium for control, automation, and reliability.