Number of Seats/Users: Elephant offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Elephant that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Elephant. Elephant reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Elephant offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Elephant. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Elephant often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Elephant is landing very well with Small and Medium accounting firms, especially on usability and support, with a few clear areas where expectations are growing.

Key positive insights from Spendbase clients:

• Ease of use & adoption
• Consistently described as “easy to use,” “intuitive,” and “uncomplicated”
• New staff in firms tend to onboard quickly with minimal training time

• Clean dashboard that makes day-to-day work straightforward

• Productivity & visibility

• Dashboard and navigation help partners and managers see:
  • Work status across clients
  • Priorities and deadlines
  • Overall firm workload

• Reported time savings from having key workflows centralized

• Support & responsiveness

• Support team often resolves issues the same day
• Clients feel that feedback actually drives product updates

• High satisfaction with the “built by CPAs for CPAs” approach

• Feature set

• Strong appreciation for:
  • Client management in one place
  • Integrated workflows for accounting and tax work
  • Clear UI for tracking tasks and client communication

Main friction points our clients flag:

• E-signature
• Functionality exists but was harder to use during busy tax season

• Expectation that it will be more seamless and robust next year

• Feature flexibility

• Not all firms need the invoicing integration; ability to toggle features off would help optimize workflows and licenses

• Templates & standardization

• Clear demand for premade task templates for common accounting and tax engagements
• This would reduce setup time and help standardize processes across teams

From a Spendbase perspective, Elephant is delivering strong value on usability and support, with high satisfaction on core workflows. The biggest gains going forward will come from smoothing out e-sign, adding ready-to-use templates, and giving firms more control over which modules are active, so they only pay for and use what truly drives productivity.