Number of Seats/Users: Multirater Surveys offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Multirater Surveys that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Multirater Surveys. Multirater Surveys reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Multirater Surveys offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Multirater Surveys. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Multirater Surveys often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Multirater Surveys consistently lands in the “high satisfaction, high value” quadrant for our clients.

From the feedback we see, Multirater is strongest on:

• Support & onboarding
• Spendbase clients repeatedly highlight “outstanding”, “responsive”, and “on-the-spot” help.

• For large rollouts (e.g., 100+ managers), support quality is a major success factor.

• Ease of use

• Simple survey design and straightforward admin.
• Ability to preview surveys and reuse templates saves a lot of setup time.

• Question banks with solid leadership and competency items mean less work for HR and L&D teams.

• Customization & flexibility

• High marks for:

  • Custom questions and fully personalized 180/360/employee/board/customer surveys
  • Adapting content to different countries and cultures
  • Using the platform across multi-site organizations

• Business impact

• Our clients report:
  • Better leadership capability and people management
  • Lower attrition and stronger career progression
  • Clearer insight for change management, succession planning, and probation reviews
  • Useful pre/post comparisons for leadership programs and interventions

At the same time, our internal data surfaces some recurring friction points:

• No (or limited) Arabic / multilingual support yet – important for regional rollouts.
• Changes to published surveys can be clunky, with no bulk-edit tools.
• Manual recipient selection can be slow on bigger populations.
• Concerns about extreme ratings skewing results, with a desire for more controls or analytics around outliers.
• Earlier gaps in pre/post comparison exports, partially addressed via Excel download functionality.

From a Spendbase discount perspective, Multirater is seen as:

• Very cost-effective for multi-site organizations and long-term usage.
• Strong ROI for:
• External consultants running repeated 360s
• HR teams doing annual engagement and leadership surveys
• A good candidate for:
• Multi-year agreements with volume-based discounts
• Bundling multiple survey types (leadership, employee, customer) under one contract to improve price-per-user.

In short, our internal data shows Multirater Surveys delivers solid people-analytics value, and with the right license structure and discount strategy, it becomes a very efficient part of the HR/L&D tech stack.