Number of Seats/Users: Brushfire offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Brushfire that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Brushfire. Brushfire reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Brushfire offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Brushfire. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Brushfire often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Brushfire delivers strong value for organizations that run frequent or complex events, especially when customer support and flexibility matter more than having the simplest backend UI.

Key sentiment insights
– Overall satisfaction is very high, with most Spendbase clients rating Brushfire 4–5 stars.
– The biggest drivers of satisfaction are:
– Exceptional, human support (often described as “on call,” “family,” and “extra mile”)
– High flexibility and customization
– Strong impact on ticket sales and attendee experience

What Spendbase clients like most
Our aggregated feedback highlights these top strengths:

• Customer support
• Fast responses (often near real-time)
• Willingness to fully set up or adjust events for clients

• Phone support and “hand-holding” for non-technical teams

• Product capabilities

• Very flexible registration and ticketing flows
• Easy duplication of events
• Integrated online and in‑person experiences
• Strong reporting for finance and internal stakeholders
• Good branding options (logos, colors, backgrounds)

• Helpful for both single events and ongoing use (schools, churches, athletics, conferences)

• Cost / value

• Fees are often lower than major competitors
• Free when events are free in some setups
• Better perceived ROI through higher ticket sales and smoother operations

Main friction points
Our internal data also shows recurring pain areas:

• Complexity for organizers
• Backend can feel confusing or “clunky” for first-time or infrequent users
• Setup for multi‑day or highly segmented events requires more effort

• Some users want simpler, “dumbed down” workflows for occasional use

• Reporting

• Powerful, but not always intuitive
• Hard to know which report to use for specific data slices

• Desire for more advanced filters (if/then groups), and for certain settings (like report subscriptions) to duplicate with events

• UX and feature gaps

• Event pages and flows sometimes feel less “clean” than desired
• Limited flexibility in promo codes and e‑ticket design
• Requests for:
  • Built‑in invoice generation
  • Multi-email alert routing per event
  • FAQ sections and more refined visual customization

How this ties to Spendbase’s mission
From a discount and cost-optimization perspective, our takeaway is:

• Brushfire tends to pay off most for organizations that:
• Run many events or complex registrations
• Heavily leverage the support team to offset internal labor
• The biggest savings levers are:
• Lower per-ticket fees vs. legacy tools
• Time saved through support-led setup and strong reporting for finance

In short, our clients see Brushfire as a high-value, support-heavy platform that trades a bit of backend simplicity for power, flexibility, and lower overall costs.