Number of Seats/Users: Chaser offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Chaser that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Chaser. Chaser reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Chaser offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Chaser. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Chaser often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Chaser consistently delivers strong value on both cash flow and time savings, especially for Xero users.

From what Spendbase clients tell us, the core benefits cluster into a few clear themes:

1) Cash flow & DSO impact
– Many clients report “dramatic” or “instant” reductions in debtor days.
– Several explicitly say Chaser has “more than paid for itself” via faster collections.
– It’s common to see comments about better visibility into receivables and healthier, more predictable cash flow.

2) Time savings & automation
– A recurring outcome is 10–15+ hours saved per week on AR tasks.
– Once set up, clients often “leave it alone” and let schedules, statements, and follow‑ups run in the background.
– Automatic “thank you for paying” emails and monthly statements are highlighted as big time savers.

3) Ease of use & implementation
– Setup is typically described as taking minutes to about an hour.
– The interface is considered clear and intuitive, even for teams without a dedicated credit controller.
– Tight integration with Xero and smooth syncing are major positives.

4) Customisation & customer experience
– Clients value being able to:
– Customise templates and tone so emails feel human and on‑brand
– Create different schedules by customer group or risk profile
– Decide who to chase, when, and via which channel
– Many mention that end customers react well, and relationships are maintained or even improved.

5) Product gaps & friction points
Our internal data also shows a few recurring complaints:
– Notes: desire for account‑level notes (not just invoice‑level) and more visible note fields.
– Reporting: requests for more and/or customisable AR and DSO reporting.
– Workflow tweaks:
– Easier customer–schedule assignment
– Better handling of multiple contacts per customer
– Ability to include credit notes and group multiple invoices in one manual email
– Minor UI annoyances (e.g., page size reset, re‑selecting contacts imported from Xero).
– Collections add‑on: a few clients feel the collections module is priced on the high side.

Overall, Spendbase clients see Chaser as a “no‑brainer” for AR automation: it improves cash flow, saves significant time, and is straightforward to roll out. The main opportunities lie in richer reporting, more flexible notes, and a few workflow refinements.