Number of Seats/Users: Keendoo offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Keendoo that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Keendoo. Keendoo reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Keendoo offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Keendoo. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Keendoo often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Keendoo is seen as a strong, specialized PLM solution for the food industry, with a few recurring friction points around UX and resource capacity on the vendor side.

Below is a summary of what Spendbase clients highlight most often:

Pros our clients value

• Strong functional coverage
• Centralized product lifecycle from raw material to finished product
• Integrated modules: Formulation, Eco-design, Supplier Portal, Project Management, Visual Pack, Publication, Complaints / Non-Conformities

• Automated calculations for formulation, PRI and INCO labeling

• Food-industry expertise

• Teams that understand R&D, Quality, Master Data, regulatory topics

• Robust support for regulatory declarations and specifications

• Process standardization and digitization

• Ability to digitalize and standardize R&D and quality workflows
• Versioning, access rights, and workflow management widely appreciated

• Attachments and media management integrated into the product record

• Integration and data usability

• Common database securing product data along the lifecycle
• REST APIs that allow data syndication and use in data platforms

• Useful for time-to-market acceleration and cross-team collaboration

• Vendor relationship

• Close, responsive support with strong project follow-up
• Regular functional updates and openness to feature requests

Cons and friction points

Our internal data also shows a consistent set of pain points:

• Ergonomics and UX
• Interface perceived as not intuitive enough

• Learning curve for new users can be significant

• Technical and data-model aspects

• NSQL data model sometimes hard to understand for business teams
• Error/log messages not always clear
• Time-out issues reported in some use cases

• Simultaneous edits on the same document not yet fully smooth

• Vendor capacity and scalability

• Keendoo is seen as a dedicated but small team
• Some clients worry about backup, knowledge retention and delivery risk
• Large groups feel the tool still needs to grow to cover all their product diversity

From a Spendbase discount and optimization angle, this pattern usually means:

• High functional fit and stickiness once adopted (over 500 users in some accounts)
• Justification for negotiating value-based pricing around broad adoption
• Room to request commercial concessions tied to UX improvements, performance SLAs and roadmap commitments, especially for larger enterprise deployments.