Number of Seats/Users: AvidMobile offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows AvidMobile that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from AvidMobile. AvidMobile reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: AvidMobile offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from AvidMobile. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: AvidMobile often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that feedback on AvidMobile is quite polarized, with a mix of very satisfied and very frustrated Spendbase clients.

Overall sentiment:
– A noticeable share of clients are happy (many 5-star ratings)
– A smaller but vocal segment reports severe reliability and support issues
– Satisfaction seems higher for straightforward SMS campaigns and nonprofits, lower for white-label/reseller use

Key strengths our clients highlight:

• Ease of use
• Simple interface to send bulk texts and weekly updates

• Intuitive navigation once set up

• Engagement tools

• Mobile coupons are often mentioned as a strong, useful feature

• Good for event reminders, promotions, and driving engagement at in-person events

• Value for money

• Considered affordable, especially for nonprofits and smaller organizations

• Support (in positive cases)

• Some clients praise the support team for quality onboarding and training
• Hands-on help with setting up mobile sites and fixing mobile functionality

Main pain points our clients report:

• Reliability and uptime
• Multiple instances of system crashes during live presentations or campaigns
• Shortcode outages that directly halt business activity

• Perception that outages recur rather than being one-off issues

• Support coverage and responsiveness

• No support after business hours in the central US time zone
• West Coast clients in particular feel stranded when issues happen late Friday

• Some report slow or dismissive responses during critical incidents

• Leadership and communication

• A segment of clients reports negative experiences with senior staff
• Claims of inconsistent explanations between tech support and sales leadership

• Perception of poor transparency during outages or platform issues

• Platform maturity for resellers

• White-label users especially call out instability and “glitchy” behavior
• Noted as a risky choice when your own business depends on their infrastructure

Patterns we see by use case:

• Works best for:
• Nonprofits sending regular updates and event info

• Simple SMS and coupon campaigns where occasional hiccups are manageable

• Higher risk for:

• Agencies and resellers presenting live demos to prospects
• Businesses that require high uptime, after-hours support, and rock-solid shortcodes

From a Spendbase savings perspective, AvidMobile can look attractive on price, but our clients’ experiences suggest weighing any discount against potential downtime and support limitations, especially if messaging is mission-critical for your operations.