Number of Seats/Users: NewOxatis offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows NewOxatis that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from NewOxatis. NewOxatis reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: NewOxatis offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from NewOxatis. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: NewOxatis often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that feedback on NewOxatis is very polarized, with a majority of Spendbase clients reporting serious frustrations and a small share being quite happy.

Overall sentiment
– Strongly negative ratings dominate (1–2 stars)
– A few clients rate it very highly (5 stars), mostly for ease of use and support attitude

Key positive themes our clients highlight
– “All‑in‑one” promise:
– Single platform with e‑commerce, design, and integrations in theory
– Appealing “turnkey” positioning for teams with limited internal resources
– Ease of use (for basic tasks):
– Some clients like the interface once the site is up
– Basic features are considered simple to operate
– Human side of support:
– When reachable, staff are described as pleasant and willing to help

Key negative themes our clients face

1) Platform limitations and outdated tech
– Lack of basic marketing tools (e.g., banners, sale announcements)
– Poor mobile experience, with a cut‑down site and limited customization
– Problems with SEO and indexing, leading to traffic and ranking loss
– Perception that the technology is “over” or not kept current

2) Functional gaps and bugs
– Stock management issues (e.g., all variants showing “out of stock” if default is out)
– Broken or unreliable connectors (Dataplug, ERP integrations like EBP, marketplace feeds)
– Missing standard e‑commerce checks (VAT, ZIP, city, email validation before order)

3) Cost structure and upselling
– Many actions considered “basic” are billed as extras:
– Connecting to Google tools
– Typography changes
– Cart improvements and minor UX tweaks
– Spendbase clients often feel locked in and dependent on paid services

4) Support responsiveness and delivery
– Slow or absent responses on complex or custom needs
– Paid development not always delivered as expected, with refund disputes
– Perception that issues can remain unresolved for long periods

How this shapes our Spendbase advice
– NewOxatis can work for:
– Companies needing a managed, all‑in‑one solution and willing to pay for ongoing services
– It is risky for:
– Startups and SMBs needing flexibility, modern marketing tools, and tight budget control

In discount and optimization talks, we usually recommend:
– Negotiating clear scopes and SLAs for paid services
– Stress‑testing integrations and SEO before long‑term commitment
– Comparing total cost of ownership with alternatives like WordPress, PrestaShop, or BigCommerce directly.