Number of Seats/Users: ePayco offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows ePayco that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from ePayco. ePayco reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: ePayco offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from ePayco. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: ePayco often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that ePayco is generally seen as a strong, reliable payment solution, with a few clear areas where Spendbase clients feel costs and controls could be optimized.

Overall sentiment
– Average satisfaction is leaning positive, especially around ease of use, support, and security.
– Main friction points are fees, international payment approvals, and antifraud tuning.

Key positives Spendbase clients highlight:

1) Easy implementation and wide payment coverage
– Simple to integrate into existing systems.
– Clear configuration and setup.
– Supports many payment methods, which helps merchants capture more sales.

2) Operational impact and scalability
– Digital payments significantly reduce physical lines and manual processes.
– Works well as part of broader business workflows (aggregator and gateway models).
– Stable processing with few technical failures attributed directly to ePayco.

3) Security and trust
– Fast, secure payments with strong perception of data protection.
– PCI DSS level 1 certification supports this sentiment.
– Clients mention that issues are rarely due to ePayco itself, but to external network problems.

4) Support and customer service
– Consistently praised: quick, helpful responses.
– Good experience with both commercial advisors and technical support.
– Onboarding issues, when escalated properly, tend to get resolved quickly.

Key pain points our internal data surfaces:

1) International payments & antifraud
– Many declined payments from abroad, leading to lost conversions.
– Antifraud system perceived as “not well designed” or overly restrictive.
– Manual verification with payers can be slow and impacts time to receive funds.

2) Pricing and fees
– Several Spendbase clients describe ePayco as “costly” or with “not very good rates.”
– Even when the platform works well, pricing becomes a reason to reconsider or negotiate.

In short, from a Spendbase discount perspective, ePayco delivers:
– High value in ease of use, coverage, security, and support.
– But there is clear savings potential in:
– Negotiating better processing fees and tariffs.
– Optimizing antifraud rules to reduce false declines, particularly for international transactions.

That’s exactly where we focus: helping our clients keep the strengths of tools like ePayco, while cutting unnecessary spend and conversion losses.