Number of Seats/Users: Infrrd offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows Infrrd that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from Infrrd. Infrrd reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: Infrrd offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from Infrrd. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: Infrrd often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that Infrrd is seen as a strong fit for teams trying to cut down manual data entry costs, but there are a few areas to watch closely before scaling.

From what our Spendbase clients share, the main value drivers are:

• Strong extraction for complex documents
• Solid API and integration options
• Good fit for digital transformation and straight‑through processing initiatives

Key strengths our clients highlight

1. Automation & efficiency gains
   – Infrrd is often used to automate RFPs, receipts, invoices, and other complex docs.
   – Clients report that it removes bottlenecks created by manual data entry, which directly reduces operational spend.

2. Advanced extraction capabilities
   – Handles stamps, handwritten notes, complex tables, graphs, logos, and rubber stamps better than many basic OCR tools.
   – Template‑free approach is appreciated when there are many document formats and variations.

3. API & integrations
   – The API is described as easy to understand and work with.
   – Integrations with systems like Salesforce are commonly mentioned as smooth once configured.

Weak spots and cost risks

Our internal data also points to consistent pain points that can impact both time and budget:

1. User interface and usability
   – The data review UI is a recurring sore spot and is seen as less user‑friendly than it could be, increasing training and verification time.

2. Stability, versioning, and support
   – Some clients report challenges with sales communication and technical support responsiveness.
   – A major API version change without backward compatibility forced one client to re‑write integrations, which is a hidden cost.
   – Using tools like Postman for testing has caused friction for some teams.

3. Performance and accuracy variability
   – While some clients are “100% satisfied,” at least one reported slow API responses and around 70% accuracy on receipts/invoices, creating extra manual correction work and undermining ROI.

How we position this at Spendbase

When negotiating or optimizing Infrrd spend for our clients, we usually:

• Push for clear SLAs on accuracy, response times, and versioning support.
• Factor in potential re‑implementation costs if APIs or features change.
• Recommend pilot phases that measure reduction in manual work vs. license and integration costs.

Overall, our clients see Infrrd as powerful for complex document extraction, but the value depends heavily on implementation quality and support.