Useresponse Pricing Score & Analysis
Help Desk Software
Pricing score
UseResponse is a comprehensive customer support and feedback platform offering multi-channel ticketing, live chat, chatbot, feedback community portal, and knowledge base.
Main features:
- Multi-channel ticketing
- Live chat with messenger integration
- Chatbot
- Feedback community portal
- Knowledge base
Useresponse up to 20% off
Unlock special pricing on Useresponse with Spendbase
Product Overview
UseResponse is a comprehensive customer support and feedback platform offering multi-channel ticketing, live chat with messenger integration, chatbots, feedback community portals, and knowledge base management. It is highly customizable, scalable, and available as both SaaS and on-premise solutions.
Teams such as customer support, marketing, and product management would benefit from UseResponse. Customer support teams can manage inquiries efficiently, marketing teams can engage with customers through various channels, and product management teams can gather and analyze user feedback to inform development.
Useresponse up to 20% off
Unlock special pricing on Useresponse with Spendbase
INSIGHTS
Plan highlights
Enterprise Cloud - Feedback Solution
Designed for teams focusing on customer feedback management, this plan includes a comprehensive feedback system to collect and analyze user suggestions and issues.
Enterprise Cloud - Knowledge Base
Ideal for teams aiming to build a robust self-service portal, this plan offers a full-featured knowledge base to create and manage help articles and FAQs.
Enterprise Cloud - Help Desk + Live Chat
Suited for support teams requiring real-time communication, this plan combines help desk functionalities with live chat support to manage tickets and engage with customers instantly.
Enterprise Cloud - Complete Suite
Tailored for organizations seeking an all-in-one solution, this plan encompasses feedback management, knowledge base, help desk, and live chat features for comprehensive customer support.
INSIGHTS
How much does Useresponse typically cost?
These are the publicly listed prices — our deals are even better
 |
Enterprise Cloud - Feedback Solution
For teams focusing on gathering customer feedback |
Enterprise Cloud - Knowledge Base
For teams building comprehensive knowledge bases |
Enterprise Cloud - Help Desk + Live Chat
For teams managing support tickets and live chat |
Enterprise Cloud - Complete Suite
For organizations requiring a full support solution |
|---|---|---|---|---|
|
Monthly cost
Per User |
$124
|
$139
|
$149
|
$199
|
|
Monthly cost
Total |
$6,200
|
$6,950
|
$7,450
|
$9,950
|
|
Annual cost
Per User |
$1,488
|
$1,668
|
$1,788
|
$2,388
|
|
Annual cost
Total |
$74,400
|
$83,400
|
$89,400
|
$119,400
|
Spendbase price
|
$59,520
20% off |
$66,720
20% off |
$71,520
20% off |
$95,520
20% off |
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Comprehensive Multi-Channel Support
UseResponse integrates various support channels, including ticketing, live chat, and feedback portals, into a unified platform, enabling seamless customer interactions across multiple touchpoints.
Discount impact
Enhances customer satisfaction by providing consistent support experiences and streamlines support operations, reducing response times and improving efficiency.
Customizable Knowledge Base
The platform offers a flexible knowledge base that allows businesses to create, organize, and manage self-service content tailored to their audience’s needs.
Discount impact
Empowers customers to find solutions independently, reducing support ticket volume and freeing up resources for more complex issues.
Integrated Feedback Community Portal
UseResponse includes a feedback community portal where customers can submit ideas, vote on features, and engage in discussions, fostering a collaborative environment.
Discount impact
Facilitates product improvement by capturing valuable customer insights and prioritizing development efforts based on user demand.
Live Chat with Messenger Aggregation
The live chat feature aggregates messages from various platforms, such as social media and messaging apps, into a single interface for efficient real-time communication.
Discount impact
Ensures prompt responses to customer inquiries, enhancing engagement and building stronger relationships through timely interactions.
Flexible Deployment Options
UseResponse offers both SaaS and on-premise deployment options, providing businesses with the flexibility to choose the hosting environment that best suits their requirements.
Discount impact
Allows organizations to maintain control over their data and infrastructure, ensuring compliance with internal policies and industry regulations.
