Smart service desk Pricing Score & Analysis
Help Desk Software
Pricing score
SMART Service Desk is a multilingual IT Service Management (ITSM) solution based on the ITIL framework, designed to streamline IT operations by automating service processes.
Main features:
- Incident, problem, change, and release management
- Configuration Management Database (CMDB)
- Service level and financial management
- Configurable workflows and electronic approvals
- Web and mobile interfaces
- Embedded ITIL best practices
- Advanced search capabilities
- Customizable forms without coding
- Responsive design
- System outage notifications
- Dynamic dashboards
Smart service desk up to 20% off
Unlock special pricing on Smart service desk with Spendbase
Smart service desk up to 20% off
Unlock special pricing on Smart service desk with Spendbase
INSIGHTS
Plan highlights
Starter Plan
Designed for small teams up to 5 users, offering ticket management, live support, analytics, and basic security features.
Professional Plan
Ideal for growing teams up to 10 users, includes all Starter features plus enhanced customization and integration options.
Enterprise Plan
Suited for larger organizations up to 50 users, providing advanced analytics, security compliance, and extensive support channels.
Custom Plan
Tailored for organizations with specific needs, offering scalable solutions and dedicated support to meet unique requirements.
INSIGHTS
How much does Smart service desk typically cost?
These are the publicly listed prices — our deals are even better
 |
Free
For small teams exploring the product |
Standard
For growing businesses needing advanced features |
Professional
For larger organizations requiring enhanced security |
Enterprise
Custom solutions for large enterprises |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$19
|
$49
|
Custom pricing
|
|
Monthly cost
Total |
$0
|
$950
|
$2,450
|
Custom pricing
|
|
Annual cost
Per User |
$0
|
$228
|
$588
|
Custom pricing
|
|
Annual cost
Total |
$0
|
$11,400
|
$29,400
|
Custom pricing
|
Spendbase price
|
$0
|
$9,120
20% off |
$23,520
20% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Comprehensive ITIL-Based Service Management
SMART Service Desk offers a full suite of IT Service Management tools aligned with the ITIL framework, covering incident, service request, problem management, and the entire service lifecycle.
Discount impact
Enhances operational efficiency by standardizing processes, leading to faster issue resolution and improved service delivery.
Multi-Language Support
The platform supports multiple languages, including English, French, Spanish, Turkish, and Arabic, catering to diverse user bases.
Discount impact
Facilitates broader adoption across global teams, improving user satisfaction and reducing language barriers in service management.
Cost-Effective Solution
SMART Service Desk provides enterprise-class features at a reasonable price point, making it accessible for organizations with budget constraints.
Discount impact
Enables organizations to implement robust ITSM solutions without significant financial investment, ensuring a high return on investment.
Mobile Accessibility
The platform offers mobile applications for Android and iOS, allowing users to manage service operations on the go.
Discount impact
Increases flexibility and responsiveness by enabling service management tasks to be performed anytime, anywhere.
Rapid Deployment
With SMART Suite, organizations can be up and running within days, ensuring a quick implementation process.
Discount impact
Minimizes downtime and accelerates the realization of benefits from the ITSM solution, leading to faster improvements in service management.
