Focalscope Pricing Score & Analysis
Help Desk Software
Pricing score
FocalScope is a web-based help desk and contact center software that enables businesses to manage customer interactions across multiple channels, including email, voice, live chat, SMS, and social media messengers.
Main features:
- Email ticketing
- Live chat and bots
- Voice support
- Social media integration
- Knowledge base
- AI-powered chatbots
- Customizable workflows
- SLA management
- Live dashboards and reporting
- Flexible deployment options
Focalscope up to 15% off
Unlock special pricing on Focalscope with Spendbase
Product Overview
FocalScope is a web-based help desk and contact center software that enables businesses to manage customer interactions across multiple channels, including email, voice, live chat, SMS, and social media platforms like Facebook, Telegram, and WhatsApp. It offers features such as email ticketing, live chat, call center integration, and knowledge base management, supporting multi-channel communication from a unified interface. FocalScope also provides analytics and reporting tools to monitor team performance and service metrics. Teams or departments that might be interested in this tool include customer service, IT support, and sales teams, as it helps streamline communication processes and improve response times.
Focalscope up to 15% off
Unlock special pricing on Focalscope with Spendbase
INSIGHTS
Plan highlights
Small Cloud Plan
Designed for small teams with up to 2 agents, offering up to 2 email accounts, 2GB storage, email ticketing, live chat, and 24/5 support.
Cloud Plan
Ideal for growing teams, providing unlimited email accounts, 30/60/90GB storage, email ticketing, live chat, 24/7 support, customer card, live dashboards, 70+ Excel reports, routing, queues, SLA, Facebook, WhatsApp, SMS integration, knowledge base, and multibrand support.
On-Premise Plan
Suited for organizations requiring on-premise deployment, including all Cloud Plan features plus unlimited storage, dedicated or virtual server, dedicated IP address, access to SQL database, and VPN (IPSEC).
Voice Plan
Adds voice capabilities to the omnichannel suite, featuring native built-in softphones, SIP-based phones, IVR phone trees, text-to-speech, call recording and transcript, call barging, warm transfer, and more. Pricing is customized based on specific requirements.
INSIGHTS
How much does Focalscope typically cost?
These are the publicly listed prices — our deals are even better
 |
Small Cloud
For smaller teams with up to 2 agents |
Cloud
For teams needing full benefits on secure cloud |
On-Premise
For teams requiring secure on-premise deployment |
Voice
Add voice to your omnichannel suite |
|---|---|---|---|---|
|
Monthly cost
Per User |
$9
|
$39
|
$39
|
Custom pricing
|
|
Monthly cost
Total |
$450
|
$1,950
|
$1,950
|
Custom pricing
|
|
Annual cost
Per User |
$108
|
$468
|
$468
|
Custom pricing
|
|
Annual cost
Total |
$5,400
|
$23,400
|
$23,400
|
Custom pricing
|
Spendbase price
|
$4,590
15% off |
$19,890
15% off |
$19,890
15% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Multi-Channel Communication Support
FocalScope integrates various communication channels, including email, live chat, telephony, and social media, into a single platform, enabling seamless customer interactions across multiple touchpoints.
Discount impact
Enhances customer engagement by providing consistent support across all channels, leading to improved customer satisfaction and loyalty.
Automated Ticket Management
The system automates ticket assignments, categorization, and prioritization, ensuring efficient handling of customer inquiries and support requests.
Discount impact
Reduces manual workload, accelerates response times, and ensures consistent service quality, thereby boosting operational efficiency.
Customizable SLA Management
FocalScope allows for the definition of multiple Service Level Agreements (SLAs) with specific actions like color highlighting and assignment rules, tailored to different business needs.
Discount impact
Ensures compliance with service commitments, enhances accountability, and improves customer trust by meeting agreed-upon response and resolution times.
Comprehensive Reporting and Dashboards
The platform offers advanced reporting features and customizable dashboards, providing real-time insights into performance metrics and service levels.
Discount impact
Empowers data-driven decision-making, helps identify areas for improvement, and supports strategic planning to enhance service delivery.
Integrated Internal Collaboration Tools
FocalScope includes internal chat and note-taking features, facilitating seamless collaboration among team members on support tickets.
Discount impact
Improves team coordination, ensures consistent information sharing, and enhances the quality and speed of issue resolution.
