Xm for customer experience Pricing Score & Analysis
Call Center Software
Pricing score
XM for Customer Experience is an AI-driven platform that helps businesses monitor, respond to, and improve key moments in the customer journey. It offers real-time feedback, role-based dashboards, predictive insights, and automated workflows. Main features include customer journey mapping, customer profiles, segmentation, surveys, touchpoints, customizable branding, fields, forms, questions, reports, templates, dashboards, data import/export, data visualization, drag & drop, email alerts, email management, email marketing, employee coaching tools, employee reward programs, engagement tracking, event-triggered actions, feedback management, interaction tracking, issue management, issue tracking, keyword tracking, knowledge management, KPI monitoring, live chat, loyalty program, map creation, and membership management.
Xm for customer experience up to 25% off
Unlock special pricing on Xm for customer experience with Spendbase
Product Overview
XM for Customer Experience is an AI-driven platform designed to enhance customer engagement by monitoring, responding to, and improving key moments along the customer journey. It consolidates customer data to identify friction points across channels and provides personalized recommendations to frontline teams. Departments such as Customer Service, Marketing, Sales, and Product Management would benefit from this tool to deliver exceptional customer experiences.
Xm for customer experience up to 25% off
Unlock special pricing on Xm for customer experience with Spendbase
INSIGHTS
Plan highlights
CoreXM
Designed for small teams, this plan offers essential survey tools and basic analytics to gather customer feedback effectively.
XM for Customer Experience
Ideal for mid-sized teams, this plan includes advanced analytics, customizable dashboards, and multi-channel feedback collection.
XM for Employee Experience
Tailored for organizations focusing on employee engagement, offering tools for lifecycle surveys, 360-degree feedback, and sentiment analysis.
XM for Strategy & Research
Suited for large enterprises, this plan provides comprehensive research tools, advanced analytics, and AI-driven insights for strategic decision-making.
INSIGHTS
How much does Xm for customer experience typically cost?
These are the publicly listed prices — our deals are even better
 |
Free
For small teams getting started |
Pro
For growing businesses needing advanced features |
Business+
For larger organizations requiring enhanced security |
Enterprise
Custom solutions for large enterprises |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$10
|
$25
|
Custom pricing
|
|
Monthly cost
Total |
$0
|
$500
|
$1,250
|
Custom pricing
|
|
Annual cost
Per User |
$0
|
$100
|
$250
|
Custom pricing
|
|
Annual cost
Total |
$0
|
$5,000
|
$12,500
|
Custom pricing
|
Spendbase price
|
$0
|
$3,750
25% off |
$9,375
25% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Real-Time Feedback Collection
Enables businesses to gather immediate customer feedback across various touchpoints, ensuring timely insights into customer experiences and satisfaction levels.
Discount impact
Facilitates prompt identification and resolution of issues, enhancing customer satisfaction and loyalty.
Role-Based Dashboards
Provides customized dashboards tailored to specific roles within the organization, delivering relevant data and insights to each user.
Discount impact
Empowers employees with actionable information, leading to more informed decisions and improved performance.
Predictive Insights
Utilizes AI-driven analytics to forecast customer behaviors and trends, allowing proactive strategy adjustments.
Discount impact
Enables businesses to anticipate customer needs, reducing churn and increasing revenue opportunities.
Automated Workflows
Streamlines processes by automating routine tasks and responses based on customer feedback and data.
Discount impact
Enhances operational efficiency, reduces manual workload, and ensures consistent customer engagement.
Multi-Channel Distribution
Supports the distribution of surveys and feedback requests across multiple channels, including email, SMS, and social media.
Discount impact
Increases response rates by reaching customers through their preferred communication channels, leading to more comprehensive data collection.
