Number of Seats/Users: TCN offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows TCN that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from TCN. TCN reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: TCN offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from TCN. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: TCN often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that TCN is generally seen as a strong, scalable call center platform with standout support, but with some UX and reporting gaps that matter for cost and productivity.

Overall sentiment:
– Most Spendbase clients rate TCN very highly (many 5.0 scores, a few 3–4.0).
– Satisfaction rises noticeably after onboarding and initial learning.

Key strengths our clients highlight:

1) Functionality and performance
– Powerful outbound and inbound dialing (ATDS, MAC) with TCPA-conscious workflows.
– Good omnichannel mix: voice, SMS, IVR, call recording, and payment IVR.
– Easy agent training in many orgs; “very easy to use” is a recurring theme.
– Strong integrations (e.g., customer databases, RealGreen, ISSI).

2) Analytics and reporting value
– Legacy Analytics dashboards are praised as flexible and useful.
– Data retrieval is detailed and helps track agents, calls, and collections KPIs.

3) Support and relationship
– Customer service is consistently called “best in the industry,” “top notch,” and “very accessible.”
– Fast responses and willingness to tweak features create long-term stickiness, which often justifies higher contract values.

Main friction points impacting cost and efficiency:

1) User experience and interface
– Some clients find the UI unintuitive or “complex compared to other products.”
– Too many fields and clunky call documentation flows slow agents down.
– Navigation between modules (Backoffice, Organization) can be tedious.

2) Reliability and call quality
– Occasional freezing, errors, or need to relog affect operations and patient/customer experience.
– VoIP sound quality issues appear in more complex, interpreted calls.

3) Reporting and data access
– Limits on historical data (beyond two years) and short recording retention windows can drive extra storage costs.
– Pain points around:
– Not being able to download certain reports directly.
– Monthly manual report generation.
– Missing last-day-of-month data in some automated reports.

4) Onboarding and learning curve
– Some teams need guided walkthroughs to get full value from advanced features.
– Early outages or configuration missteps can temporarily reduce ROI.

From a Spendbase discount and optimization angle, the biggest levers are:
– Negotiating extended data/recording retention in-bundle.
– Locking in support and training commitments to reduce ramp time.
– Securing roadmap-aligned discounts where UX and reporting gaps still exist.