Medallia agent connect Pricing Score & Analysis
Call Center Software
Pricing score
Medallia Agent Connect (formerly Stella Connect) is a customer satisfaction and contact center quality assurance platform that helps teams use agent-level feedback to improve support, coaching, and engagement.
Main features:
- Customer experience management
- Feedback and negative feedback management
- Complaint monitoring
- Reporting and analytics
- Employee coaching tools
- Agent interface and alerts/escalations
Medallia agent connect up to 50% off
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Product Overview
Medallia Agent Connect (formerly Stella Connect) is a customer satisfaction and contact center quality assurance platform focused on front-line service agents. It captures agent-level customer feedback after interactions, turning it into real-time insights, coaching opportunities, QA workflows, and recognition programs that improve performance and customer experience.
Teams and departments that might be interested include customer support and call center operations, customer experience (CX) and voice-of-customer teams, quality assurance and training/coaching teams, and customer success or account management groups that want granular visibility into agent performance and ways to increase engagement and satisfaction.
Medallia agent connect up to 50% off
Unlock special pricing on Medallia agent connect with Spendbase
INSIGHTS
Plan highlights
Agent Connect Starter
Our internal data shows that entry contracts for Medallia Agent Connect in small teams typically start around $12,000–$18,000/year, covering basic agent feedback streams, simple dashboards, limited QA workflows, and email support. Best fit for support teams under 25 agents piloting structured feedback and coaching.
Agent Connect Growth
Our internal data shows that mid-market Agent Connect deployments average $36,000–$60,000/year for 50–150 agents, including advanced dashboards, QA automation, coaching tools, rewards and recognition, and standard integrations (Zendesk, Salesforce, etc.). Ideal for scaling contact centers formalizing QA and agent performance programs.
Agent Connect Advanced Experience Cloud
Our internal data shows that broader Medallia Experience Cloud bundles with Agent Connect commonly land at $84,000–$150,000/year, priced on experience data records rather than seats. Typical inclusions: omni-channel signal capture, text and speech analytics, robust case management, and role-based reporting for multi-region service teams.
Agent Connect Enterprise Unlimited
Our internal data shows that large global Agent Connect and Medallia Experience Cloud rollouts often exceed $200,000/year, with some contracts in the mid-six figures. These typically include enterprise-scale EDR quotas, unlimited users, premium success, sandboxes, advanced security, and tailored integrations for 500+ agents.
INSIGHTS
How much does Medallia agent connect typically cost?
These are the publicly listed prices — our deals are even better
 |
Starter
For small teams piloting agent performance feedback and QA |
Growth
For growing support teams needing deeper analytics and coaching |
Business+
For larger organizations requiring advanced QA, integrations, and security |
Enterprise
Custom solutions for large, complex contact centers at scale |
|---|---|---|---|---|
|
Monthly cost
Per User |
$39
|
$55
|
$75
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$1,950
|
$2,750
|
$3,750
|
Custom pricing
|
|
Annual cost
Per User |
$468
|
$660
|
$900
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$23,400
|
$33,000
|
$45,000
|
Custom pricing
|
Spendbase price
|
$11,700
50% off |
$16,500
50% off |
$22,500
50% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
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We saved over $500k and got SaaS visibility
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CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Agent-Level, Real-Time Customer Feedback
Medallia Agent Connect captures post-interaction feedback at the individual agent level, including ratings and verbatim comments. Leaders see what actually happened on specific calls or chats, enabling precise, timely coaching instead of generic scorecards or delayed survey summaries.
Discount impact
Organizations close the loop faster, reinforce positive behaviors, and correct issues before they spread. This drives higher CSAT, more consistent service quality, and a visible link between agent actions and customer outcomes.
Integrated Coaching And QA Workflows
The platform combines QA evaluations, call monitoring, and structured coaching tools in one place. Supervisors can review interactions, identify strengths and gaps, then schedule, document, and track coaching sessions with clear follow-ups aligned to performance targets.
Discount impact
QA and coaching become continuous, data-driven practices instead of ad-hoc check-ins. This raises agent proficiency, reduces repeat errors, and increases the ROI on every hour of supervisor time invested.
Performance Dashboards And Leaderboards
Configurable dashboards and leaderboards surface key performance metrics for agents, teams, and locations. Front-line staff see exactly how they are performing against KPIs and peers, while leaders get instant visibility into trends, outliers, and improvement opportunities.
Discount impact
Transparent performance data increases accountability and engagement. Operations teams can target coaching where it matters most, improving productivity, adherence to standards, and overall contact center efficiency.
Feedback, Complaints And Negative Sentiment Control
Robust feedback management lets teams capture, categorize, and act on all customer responses, including complaints and negative reviews. Alerts and workflows help leaders quickly investigate poor experiences and address root causes, not just one-off incidents.
Discount impact
Proactive handling of negative feedback limits churn and reputation damage. Over time, this reduces repeat issues, lowers operational rework, and translates directly into higher retention and lifetime value.
Employee Engagement And Reward Programs
Agent Connect links customer satisfaction data with recognition tools and rewards. High performers can be highlighted and incentivized based on real customer outcomes, strengthening a culture of service excellence grounded in measurable results.
Discount impact
Aligning incentives with customer impact boosts morale and discretionary effort. Teams see a clear path from behavior to recognition, which improves retention, reduces hiring and training costs, and sustains high-quality support delivery.
