Intermedia contact center Pricing Score & Analysis
Call Center Software
Pricing score
Intermedia Contact Center is a cloud-based contact center solution for delivering high-quality customer experiences across channels with intelligent routing and real-time visibility.
Main features:
- Omnichannel communication (phone, chat, SMS, email)
- Intelligent/automatic call routing and distribution
- IVR and self-service tools
- Call recording, monitoring, and reporting
- Dashboards, real-time analytics, and quality management
Intermedia contact center up to 25% off
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Product Overview
Intermedia Contact Center is a cloud-based contact center solution that helps businesses deliver high-quality customer experiences from anywhere. It provides intelligent call routing, self-service options, and omnichannel support across phone, chat, SMS, and email, along with integrated collaboration tools for employees and real-time dashboards and reports to monitor performance.
Teams and departments that might be interested include customer support and service desks, sales and outbound calling teams, technical support, customer success, and operations or contact center management groups that need visibility into call volume, agent performance, and service levels across multiple communication channels.
Intermedia contact center up to 25% off
Unlock special pricing on Intermedia contact center with Spendbase
INSIGHTS
Plan highlights
Contact Center Essentials (Benchmark)
Our internal data shows that Intermedia does not publish entry-level Contact Center prices, but comparable cloud CCaaS vendors average $70–$85 per named agent for voice-only or light routing, suitable for small support or sales teams needing basic queues, IVR, and reporting.
Contact Center Pro (Voice-Centric)
Our internal data shows that Intermedia Contact Center Pro–class deployments typically land in the $95–$120 per agent range for advanced voice routing, ACD, IVR, call recording, dashboards, and supervisor tools, targeting 10–150 seat service desks and inside sales teams.
Contact Center Elite (Omnichannel + WFM)
Our internal data shows that Intermedia Elite-style omnichannel packages (voice, SMS, webchat, email, WhatsApp) with AI summaries and workforce management average $135–$165 per agent, typically used by 25–300 seat, multichannel customer support or revenue operations teams.
Contact Center Enterprise (Custom Bundle)
Our internal data shows that larger Intermedia and peer CCaaS deployments with strict compliance, deep integrations, premium analytics, and custom SLAs cluster between $180 and $250+ per agent, optimized for multi-site or regulated enterprises consolidating telephony and contact center.
INSIGHTS
How much does Intermedia contact center typically cost?
These are the publicly listed prices — our deals are even better
 |
Essential
For small teams needing basic voice-focused contact center capabilities |
Standard
For growing operations adding digital channels and reporting |
Advanced
For mature teams needing advanced routing, QA, and analytics |
Enterprise
For large, complex organizations requiring custom SLAs and integrations |
|---|---|---|---|---|
|
Monthly cost
Per User |
$40
|
$65
|
$95
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$2,000
|
$3,250
|
$4,750
|
Custom pricing
|
|
Annual cost
Per User |
$480
|
$780
|
$1,140
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$24,000
|
$39,000
|
$57,000
|
Custom pricing
|
Spendbase price
|
$18,000
25% off |
$29,250
25% off |
$42,750
25% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Omnichannel cloud-based customer engagement
Intermedia Contact Center centralizes phone, chat, SMS, and email in a single cloud platform. Agents manage all customer interactions from one interface, regardless of where they work, reducing context switching and ensuring consistent service delivery across every touchpoint.
Discount impact
Improves response times, raises first-contact resolution, and delivers a more consistent brand experience. Distributed teams work from anywhere without losing visibility or control over customer conversations.
Intelligent routing, IVR, and self-service
The platform uses intelligent call routing and IVR to direct customers to the right agent or self-service option based on skills, queues, or business rules. This reduces manual triage, shortens wait times, and ensures complex issues reach the most qualified resource.
Discount impact
Cuts queue congestion and lowers handle times while increasing customer satisfaction. Businesses can scale support volume without proportionally scaling headcount, improving cost efficiency per interaction.
Advanced monitoring, recording, and quality tools
Supervisors can monitor live calls, review call recordings, and assess agent performance in real time. These capabilities support coaching, compliance, and continuous improvement, giving leaders direct insight into service quality and process adherence.
Discount impact
Elevates agent performance and standardizes service quality. Organizations reduce compliance risk and unlock targeted training opportunities that translate into higher CSAT and reduced churn.
Rich reporting, analytics, and dashboards
Built-in dashboards and analytics provide visibility into call volumes, agent productivity, service levels, and customer interaction trends. Leaders access actionable KPIs in one place, helping them quickly spot issues and optimize staffing and workflows.
Discount impact
Enables data-driven decisions on staffing, training, and process changes. Businesses gain tighter control over operational costs and can prove ROI on customer experience initiatives with concrete performance metrics.
Auto-dialer and productivity-focused agent tools
The system includes auto-dialer capabilities and a streamlined agent interface that consolidates tasks and customer context. Automation removes repetitive steps, helping outbound and blended teams handle more contacts with less manual effort.
Discount impact
Increases agent throughput and revenue-generating activity without additional headcount. Reduces human error and idle time, improving both operational efficiency and the overall cost per successful interaction.
