Number of Seats/Users: InfoCision offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows InfoCision that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from InfoCision. InfoCision reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: InfoCision offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from InfoCision. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: InfoCision often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that InfoCision tends to perform very well for long-term, relationship-driven use cases, especially in outbound and non-profit calling environments.

Based on what Spendbase clients share with us, a few clear themes stand out:

1) Partnership quality and reliability
– Many clients have been with InfoCision for 10+ years.
– They consistently describe InfoCision as:
– “a true extension of our business”
– “flexible and reliable”
– “proactive in communications”
– This suggests strong account management, regular check-ins, and a willingness to adapt to changing campaign or donor needs.

2) Operational performance and KPIs
Our internal data shows that clients are happy with InfoCision’s ability to:
– Meet or exceed key KPIs on a monthly basis, particularly in outbound calls.
– Support the specific demands of the non-profit space, including donor communication and retention.
– Provide guidance in areas where in-house contact center expertise is limited.

3) Platform and agent experience
Spendbase clients generally find the tools:
– Easy for users to operate.
– Helpful in pre-filling customer data and demographics.
– Supportive of better training via eLearnings and simulations.

However, there are a few usability gaps:
– Limited ability to go back on screens, which can:
– Restrict agents during live calls.
– Make it harder to correct or enhance information on the fly.
– Minor technical issues do occur and sometimes require escalation.

4) Where InfoCision fits best from a Spendbase savings perspective
Given what we see, InfoCision is strongest for organizations that:
– Run ongoing outbound or blended campaigns (especially non-profits).
– Value a long-term, consultative partner more than a pure software-only solution.
– Need both technology (call scoring, SMS/MMS, training tools) and managed services.

Potential optimization levers we typically explore for Spendbase clients using InfoCision:
– Reviewing pricing tied to long-standing relationships (10–17 years) to unlock loyalty-based discounts.
– Right-sizing volumes for outbound and text messaging to avoid over-commitment.
– Negotiating support SLAs around technical issue escalation and UI improvements (like screen navigation).

In short, InfoCision scores highly on partnership, reliability, and outbound performance, with some room to improve in interface flexibility and minor tech stability.