Virtual contact center vcc Pricing Score & Analysis
Call Center Software
Pricing score
Virtual Contact Center (VCC) is Verizon’s cloud-based contact center solution for managing customer communications across multiple channels (voice, SMS, email, chat) with scalable capacity.
Main features:
- Inbound and outbound call center
- Automatic call distribution and routing
- IVR and computer telephony integration
- Omnichannel customer communication
- Real-time analytics and reporting
- API and third‑party integrations
- Workforce management tools
Virtual contact center vcc up to 25% off
Unlock special pricing on Virtual contact center vcc with Spendbase
Product Overview
Virtual Contact Center (VCC) is Verizon’s cloud-based contact center platform for managing customer interactions across multiple channels, including inbound and outbound calls, SMS, email, and web chat. It is designed to be scalable and flexible so organizations can adjust capacity based on changing demand, while using features like automatic call distribution, call routing, IVR, real-time analytics, and workforce management.
Teams and departments that might be interested include customer support and service desks, sales and outbound calling teams, customer success and retention groups, IT and telecom operations managing contact center infrastructure, and operations leaders focused on service quality and staffing efficiency.
Virtual contact center vcc up to 25% off
Unlock special pricing on Virtual contact center vcc with Spendbase
INSIGHTS
Plan highlights
VCC Starter
Our internal data shows that entry‑level VCC offers voice-only queues, basic IVR, and standard reporting. Best for small teams under 15 agents piloting remote support with minimal channels and limited admin controls.
VCC Growth Omnichannel
Our internal data shows that mid-tier VCC bundles voice, email, chat, basic bots, and SLA dashboards. Ideal for scaling support and sales teams of 20–150 agents needing unified routing and integrations with major CRMs.
VCC Advanced CX
Our internal data shows that advanced VCC adds AI routing, QA and coaching tools, workflow automation, and advanced analytics. Targeted at organizations with 50–500 agents optimizing handle time, quality, and compliance.
VCC Enterprise Unlimited
Our internal data shows that top-tier VCC includes global telephony, custom SLAs, dedicated CSM, advanced security, and premium AI capabilities. Designed for large enterprises and BPOs with complex compliance and multi-region teams.
INSIGHTS
How much does Virtual contact center vcc typically cost?
These are the publicly listed prices — our deals are even better
 |
Starter
For very small teams testing a basic virtual contact center |
Standard
For small to mid-sized teams needing routing and reporting |
Business+
For growing organizations needing advanced features and integrations |
Enterprise
Custom solutions for large enterprises with complex requirements |
|---|---|---|---|---|
|
Monthly cost
Per User |
$25
|
$45
|
$65
|
Custom pricing
|
|
Monthly cost
Total (50 users) |
$1,250
|
$2,250
|
$3,250
|
Custom pricing
|
|
Annual cost
Per User |
$300
|
$540
|
$780
|
Custom pricing
|
|
Annual cost
Total (50 users) |
$15,000
|
$27,000
|
$39,000
|
Custom pricing
|
Spendbase price
|
$11,250
25% off |
$20,250
25% off |
$29,250
25% off |
Custom pricing
|
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
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We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Omnichannel customer communication hub
Cloud-based platform unifying inbound and outbound voice, SMS, email, and chat in one console. Agents handle every interaction in a single environment, avoiding channel silos and fragmented tooling while maintaining consistent processes and customer experience as volumes and channels grow.
Discount impact
Reduces tool sprawl, improves agent productivity, and ensures customers get consistent service regardless of channel, which typically drives higher CSAT, shorter handle times, and lower operational overhead.
Intelligent routing and call distribution
Includes automated routing, call routing, and automatic call distribution to send each interaction to the right agent or queue based on predefined rules. This ensures customers reach appropriately skilled resources without excessive transfers or wait times, even during volume spikes.
Discount impact
Improves first-contact resolution and reduces abandonment by matching customers with the right agent faster, while optimizing agent utilization and controlling staffing costs during peak periods.
Blended inbound and outbound operations
Supports blended call center operations, allowing teams to handle both inbound service and outbound sales or outreach from the same platform. Supervisors can flex capacity between use cases without duplicating systems, contracts, or training programs.
Discount impact
Enables higher agent occupancy and more revenue-generating activity per seat, while maintaining service levels and minimizing the need for separate inbound and outbound solutions.
Real-time analytics, reporting, and statistics
Provides real-time analytics plus historical reporting on volumes, performance, and agent activity across channels. Leaders gain visibility into service levels, handle times, and queue performance, enabling continuous optimization of staffing, workflows, and customer experience.
Discount impact
Supports data-driven decisions that cut inefficiencies, improve SLA adherence, and highlight coaching opportunities, ultimately reducing operating costs while protecting or improving customer satisfaction.
Open API and CTI system integrations
Offers an API and computer telephony integration capabilities, enabling connectivity with CRM, ticketing, and other enterprise systems. Key data and workflows can be synchronized so agents see context from multiple systems while working in a unified, telephony-aware interface.
Discount impact
Reduces manual data entry and swivel-chairing between tools, increasing agent throughput and data accuracy, while giving leadership a more complete view of customer interactions and outcomes.
