B2chat Pricing Score & Analysis
Chatbot software
Pricing score
B2Chat is an omnichannel customer service platform that centralizes messaging from channels like WhatsApp, Facebook, Instagram, and webchat.
Main features:
- Unified inbox for multiple channels
- Chatbots and automation flows
- Agent routing and collaboration tools
- Contact management and conversation history
- Analytics and performance dashboards
- Integrations with CRM and business systems
B2chat up to 40% off
Unlock special pricing on B2chat with Spendbase
Product Overview
B2Chat is a customer communication platform that centralizes messages from multiple channels—such as WhatsApp, web chat, Facebook Messenger, and other social networks—into a single interface. It helps businesses manage conversations, assign chats, track response times, and automate parts of customer service through bots and routing rules.
Teams or departments that might be interested in B2Chat include customer support and help desk teams, sales teams handling inbound leads via messaging apps, marketing teams running campaigns and needing to respond to prospects, and contact center or customer success teams that must coordinate high volumes of multichannel customer interactions.
B2chat up to 40% off
Unlock special pricing on B2chat with Spendbase
INSIGHTS
Plan highlights
No WhatsApp Plan
Our internal data shows this B2chat tier fits very small support or sales teams needing 2 users and 2 non‑WhatsApp channels, unlimited basic‑channel messages, tags, basic bots, standard support, 6‑month data storage, and limited implementation hours, without WhatsApp API access.
Basic Plan with WhatsApp
Our internal data shows this tier suits growing teams activating their first WhatsApp API line. It typically includes 2 users, 2 channels plus WhatsApp, 1,000–1,500 monthly WhatsApp conversations, mass broadcasts, mobile app, standard reports, basic bots, and standard support for multi‑agent workflows.
Premium Plan with WhatsApp
Our internal data shows this tier targets SMB support and revenue teams needing 5 users and up to 5 channels with WhatsApp, higher monthly WhatsApp volume, unlimited data storage, included FAQ and satisfaction bots, enhanced broadcast campaigns, and lower per‑user and per‑channel add‑on costs.
Enterprise Custom Plan
Our internal data and competitor benchmarks show larger B2chat deployments bundle higher WhatsApp volumes, 10+ agents, advanced AI assistant, custom SLAs, extra implementation hours, and integrations with tools like CRMs and helpdesks for high‑volume, multi‑region service and sales organizations.
INSIGHTS
How much does B2chat typically cost?
These are the publicly listed prices — our deals are even better
 |
Free Tier
For small teams testing B2chat with very low conversation volumes |
No WhatsApp Plan
For small businesses needing basic multichannel messaging without WhatsApp (2 users included) |
Basic Plan with WhatsApp
For growing teams that need WhatsApp plus core automation and reporting (2 users included) |
Premium Plan with WhatsApp
For larger organizations requiring more channels, WhatsApp, and advanced features (5 users included) |
|---|---|---|---|---|
|
Monthly cost
Per User |
$0
|
$14.50
|
$45.00
|
$32.00
|
|
Monthly cost
Total (50 users) |
$0
|
$725
|
$2,250
|
$1,600
|
|
Annual cost
Per User |
$0
|
$139.20
|
$432.00
|
$307.20
|
|
Annual cost
Total (50 users) |
$0
|
$6,960
|
$21,600
|
$15,360
|
Spendbase price
|
$0
|
$4,176
40% off |
$12,960
40% off |
$9,216
40% off |
Calculated based on data for a company of 50 people - for individual calculations
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SaaS SAVINGS AND WINS
Our customers save up to 39% on software - you can too
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
We saved over $500k and got SaaS visibility
Global IT Manager
Spendbase has been a game-changer for us. Their platform helps tech companies like ours to slash SaaS and cloud bills by up to 35%
Chief of Stuff, BRIDGE IN
I had no idea you can get huge discounts for most SaaS subscriptions
CEO and Co-founder, Sellestial
They worked exactly like we do—efficiently and professionally. They completely offloaded the hard work from our shoulders
Operations Director, WithU
With Spendbase.co, we locked in 10–15% savings on several of our main SaaS tools. If SaaS spend is a major cost for you, they’re a strong partner.
VP of Operations at Seven Peaks
Features & Benefits with Discount Lens
See what you get — for less
Detailed feature comparison table with tier benefits Text here for the second row
Centralized Omnichannel Customer Messaging Hub
B2Chat consolidates WhatsApp, Facebook Messenger, Instagram, webchat and other channels into a single interface. Teams manage all customer conversations from one place, reducing switching between tools and ensuring consistent, traceable communication across every touchpoint.
Discount impact
Streamlines support operations, shortens response times, and reduces human error. This directly improves customer satisfaction, increases agent productivity, and lowers the operational cost of managing multiple communication platforms separately.
Advanced WhatsApp Business API Management
The platform provides robust support for WhatsApp Business, including official API integration, templates, broadcast messaging, and conversation routing. This allows companies to use WhatsApp as a structured, scalable service channel rather than relying on manual phone-based handling.
Discount impact
Transforms WhatsApp into a measurable, controllable CX channel. Businesses gain better compliance, higher throughput, and clearer analytics, which supports growth without sacrificing service quality or control.
Multi-Agent Collaboration On Shared Inboxes
B2Chat enables multiple agents to work collaboratively from shared inboxes across channels. Conversations can be assigned, tagged, and tracked, with clear visibility into who owns each interaction and its status, preventing duplicate answers or missed messages.
Discount impact
Improves team coordination and reduces chaos in customer service. Companies see fewer lost leads, more consistent follow-up, and higher resolution rates, which translates into better conversion and retention metrics.
Automation, Chatbots And Smart Routing
The product includes automation rules and chatbot capabilities to handle FAQs, qualify leads, and route conversations to the right department or agent. Routine queries are resolved automatically, while complex cases are escalated with context preserved.
Discount impact
Cuts repetitive workload for agents and improves scalability. Businesses handle higher volumes without proportional headcount growth, reducing support costs while maintaining or improving response quality and speed.
Analytics, Reporting And Performance Monitoring
B2Chat offers detailed metrics on chat volume, response times, agent performance, and channel effectiveness. Managers can monitor SLAs, identify bottlenecks, and evaluate campaign results, using data to optimize staffing and communication strategies.
Discount impact
Provides decision-grade visibility into customer communications. This enables continuous improvement, better resource allocation, and data-driven justification of CX investments, ultimately improving ROI and reducing wasted spend.
