Number of Seats/Users: BotsDekho offers discounts based on the number of users or seats. A higher volume typically leads to a better discount structure, especially for enterprise-level usage.

Commitment to a Long-Term Contract: Discounts are often provided to companies that commit to using the service for a longer period (e.g., 1-year or 3-year contracts). A longer commitment shows BotsDekho that the company is serious and willing to invest in the platform long-term.

No Active Discounts: Companies that are not already receiving other active discounts may have a better chance of qualifying for additional discounts from BotsDekho. BotsDekho reserves discounts for new customers or those not currently under promotional pricing.

Volume or Usage Commitment: BotsDekho offers discounts if you agree to a minimum amount of usage or transaction volume. This could be based on data storage, transactions, or other metrics tied to how much you will use the platform.

Enterprise-Level Negotiation: Companies that qualify as “enterprise” due to their size or complexity (e.g., having large teams, multiple departments, or geographical presence) may be eligible for additional discounts from BotsDekho. Such companies are often in a position to negotiate for better pricing.

Early Renewal or Prepayment: BotsDekho often offers discounts if you renew early or prepay for the entire contract period. This is a common approach to securing a lower price.

Here at Spendbase our internal data shows that BotsDekho is performing solidly as a practical, conversion-focused chatbot solution, with a few clear areas where clients want more depth.

From what our Spendbase clients share, the main strengths are:

• High usability and quick value
• Easy to set up and use
• Smooth onboarding process
• Customers find the bot helpful for common questions

• Good at auto-answering repeated queries, which reduces support load

• Strong team support

• Cooperative, responsive implementation team
• Reliable after‑sales support

• Agile approach to changes and improvements

• Business impact

• Helps convert website visitors through faster replies
• Leverages WhatsApp’s strong brand and familiarity to increase engagement
• Good fit for brands that need simple, always‑on frontline support

At the same time, our internal data highlights some recurring gaps:

• Analytics and insights
• Limited built‑in analytics for understanding conversations and customer behavior
• D2C brands, in particular, want better data to guide marketing and product decisions

• Desire for clearer reporting on performance, funnels, and ticket trends

• Intelligence and escalation

• Clients want the bot to “learn” more from historical data and behavior
• Need for smarter routing:
  • Auto‑raising tickets for complex or high‑priority queries
  • Clear escalation paths to human agents
• Expectation that the bot should feel more human and less scripted

Summarizing the sentiment from Spendbase clients:

• BotsDekho is:
• Reliable as a first‑line chatbot
• Strong on support and onboarding

• Helpful for handling FAQs and reducing manual workload

• Clients would pay more and stay longer if:

• Advanced analytics and dashboards were added
• The NLP and learning capabilities were deeper
• Ticketing and escalation were more automated and intelligent

From a Spendbase discount and cost‑optimization angle, BotsDekho delivers good value when the main goal is quick automation of repetitive queries, but we recommend negotiating around roadmap commitments for analytics and smarter automation, as these are the most requested enhancements from our client base.